News You Need to Know

Innovation in patient financial engagement is about bridging gaps and breaking down barriers. Follow RevSpring news for all the latest developments spanning everything that matters in your organization: data-driven patient journeys, personalized payment experiences, one voice from preservice to post-service, and true OmniChannel engagement.

RevSpring Named to Becker’s “RCM Companies to Know 2026” List March 25, 2026
Transparency Isn’t Enough: CMS Signals the Shift to Decision-Ready Healthcare March 18, 2026
Press Releases:
 RevSpring Unveils RevSpring Prime Membership Management Solution at HIMSS26 March 11, 2026
Press Releases:
 RevSpring Advances Embedded AI at HIMSS26 to Transform Patient Billing Interactions March 10, 2026
Press Releases:
 RevSpring Announces Grounding Layer to Help Healthcare Organizations Improve Care Access and Control AI Cost February 23, 2026
Press Releases:
 RevSpring Acquires TrustCommerce®, Expanding Integrated Payments and Delivering End-to-End Payment Visibility Across Healthcare February 20, 2026
Press Releases:
 RevSpring Lists EngageIQ™ on ModMed synapSYS Marketplace February 17, 2026
When Winter Storm Fern Hit, RevSpring’s Print Operations Didn’t Miss a Beat February 16, 2026
Reducing Administrative Burden in Assisted Living Through Smarter Financial Engagement
Press Releases:
 RevSpring Wins Best in KLAS® for Patient Financial Engagement for Second Consecutive Year February 4, 2026
How Independent Living Communities Can Simplify Financial Engagement and Protect Margins January 15, 2026
Press Releases:
 RevSpring’s PersonaPay™ Named KLAS 2025 Consistent High Performer for Outstanding Patient Payment Experience November 20, 2025
Ambulatory Pharmacies: How Digital Engagement and Payments Build Loyalty November 3, 2025
Press Releases:
 RevSpring Launches Referral Management Solution to Eliminate Backlogs and Speed Patient Scheduling September 30, 2025
Press Releases:
 RevSpring to Acquire Kyruus Health, Creating a Connected Care Journey from Search to Final Payment September 23, 2025
Managing Postage Costs in Healthcare with Digital First Strategies September 15, 2025
3 Strategies to Maximize the Value of Your EHR Strategy September 8, 2025
Why Digital First Healthcare Strategies Improve Patient Engagement and Outcomes August 25, 2025
How AI Enhances Empathy and Engagement in Healthcare July 29, 2025
Press Releases:
 RevSpring and Trella Health Partner to Empower Post-Acute Care Providers with Integrated Patient Engagement and Payment Solutions July 15, 2025
AI in Healthcare: How Technology Can Empower People, Not Replace Them July 2, 2025
Turning Chargebacks Into Strategic Wins: A Smarter Way to Manage Patient Payment Disputes June 23, 2025
How Interconnected Patient Experiences Drive Patient Satisfaction June 2, 2025
Enhancing Patient Experience with 24/7 AI-Powered Support May 20, 2025
AI with a Human Touch: Transforming Patient Engagement Through SeatMate™ May 12, 2025
Press Releases:
 RevSpring’s Engage IQ™ Named “Best Patient Communication Solution” in 2025 MedTech Breakthrough Awards May 8, 2025
Harnessing Patient Insights for Personalized Engagement May 5, 2025
Strategic and Personalized Patient Outreach is Critical in Healthcare April 28, 2025
Price Transparency Isn’t Optional Anymore—Here’s How Hospitals Can Get Ahead April 22, 2025
From Insight to Impact: How Personalization Enhances Patient Experience April 7, 2025
True QA™: The Key to Accurate Patient Registration and Fewer Claim Denials March 31, 2025
Eliminate Data Roadblocks for Improved Patient Engagement and Better Results March 10, 2025
Press Releases:
 RevSpring and Availity Expand Partnership with Integration of RevSpring’s PersonaPay™ and Availity Essentials Pro™ March 6, 2025
Press Releases:
 RevSpring Announces SeatMate™, an AI-Powered Virtual Agent Embedded in PersonaPay™ for Intelligent Engagement March 4, 2025
Press Releases:
 RevSpring Announces Let’s Talk™ – An AI-Powered Virtual Voice Agent for Patients March 3, 2025
Press Releases:
 RevSpring Announces True QA™ for Improved Patient Registration Data Accuracy
Strategic Print & Mail: Why Location Matters February 25, 2025
Press Releases:
 Patients Welcome AI in Healthcare: Survey Shows Preference for Faster, More Convenient Service February 17, 2025
Integrating Experience Begins With Understanding Patients February 10, 2025
Press Releases:
 RevSpring Wins Best in KLAS® for Patient Financial Engagement February 5, 2025
Insightful Integrated Patient Experiences Will Drive Impactful Outcomes in 2025 and Beyond January 7, 2025
Connected Communication that Builds Trust Starts with Innovative Preservice Solutions December 19, 2024
Press Releases:
 RevSpring’s OmniBrain™ Access Now Available for Healthcare Providers December 18, 2024
Increase Patient Ease with Modern Data Collection Practices December 16, 2024
Year in Review: The Healthcare Digital Imperative Has Only Just Begun December 10, 2024
PCI-Validation Ensures P2PE Devices Deliver Highest Security December 5, 2024
Press Releases:
 RevSpring Named a Top Software Company by The Software Report November 25, 2024
How Safe Data Drives a Remarkable Patient Experience November 20, 2024
Press Releases:
 Forms Blast™ from RevSpring Intelligently and Securely Collects Patient Information
Technology’s Growing Role in Improving the Patient Experience October 14, 2024
Improve the Patient Experience with Automated Payment Adjustments September 23, 2024
Create Work Environments that Make Employees Feel Valued September 10, 2024
Press Releases:
 RevSpring Introduces True Up™, Making it Easier for Healthcare Providers to Collect on the Front End August 28, 2024
Press Releases:
 RevSpring Arrived™ and PersonaPay™ Now Available on Oracle Healthcare Marketplace August 21, 2024
Empowered Patients Empower Employees Too August 12, 2024
Harnessing the Power of Less for More Patient Satisfaction July 17, 2024
Knowing Your Patients Is Critical For More Than Caregiving June 27, 2024
Press Releases:
 RevSpring Announces Integrated Lockbox Solution to Streamline Reconciliation and Insights Across Patient Payment Channels June 25, 2024
Individualized Communication Means Eliminating Data Silos to See How Patients Respond Best June 12, 2024
Press Releases:
 RevSpring Announces Comprehensive Solution for Medicare Part D Sponsors in Advance of 2025 CMS Mandated Prescription Payment Program June 11, 2024
Secure Solutions: Deviceless Payments™ Safeguard Patients and Providers May 29, 2024
Connected Patient Experiences Start with Vendors That Make Integration Easy May 20, 2024
Press Releases:
 EY Announces Scott MacKenzie of RevSpring as an Entrepreneur Of The Year® Southeast Award Finalist May 2, 2024
KLAS Awards RevSpring Best in Klas® for Patient Communication April 29, 2024
Press Releases:
 RevSpring and Breg, Inc. Forge Strategic Alliance to Enhance Patient Experience April 25, 2024
Press Releases:
 RevSpring Announces Seamless, Automated Prescription Refill and Payments All in One Phone Call April 24, 2024
Let IT Clear the Chaos with a Connected Patient Experience April 15, 2024
Press Releases:
 RevSpring Makes it Easy for All Texas Healthcare Providers to Comply with New Regulation Requiring Itemized Statements April 10, 2024
Make Patient Payments Easier for Them and You March 27, 2024
Press Releases:
 Frazier Healthcare Partners Announces Acquisition of RevSpring March 12, 2024
Press Releases:
 GTCR Announces Sale of RevSpring
Press Releases:
 RevSpring Redefines Coverage Discovery with Benefits Identification March 11, 2024
Connecting the Dots Between Patient Billing and Retail Revenue March 6, 2024
Press Releases:
 RevSpring Reveals Engage IQ™ Innovations Focused on Outcome Optimization at ViVE 2024 February 26, 2024
Press Releases:
 RevSpring and SalesVu Now Provide One Unified Digital Platform for Accepting, Processing and Reconciling Patient and Non-Patient POS Payments February 22, 2024
Empower Patients with Effective—and Painless—Financial Engagement February 15, 2024
Press Releases:
 RevSpring Announces Partnership with iVitaFi to Offer Integrated Non-Recourse Financing Solution February 14, 2024
Press Releases:
 RevSpring’s Bill Needham Honored as Top 25 CTO by The Healthcare Technology Report February 13, 2024
Press Releases:
 RevSpring Wins Best in KLAS® for Patient Communications February 7, 2024
Press Releases:
 RevSpring Announces Its Credit Card EMV Device Integration is First Application in Epic Toolbox February 6, 2024
Supercharge Patient Access and Increase Collections Before Each Encounter Begins January 29, 2024
Welcome to 2024: The Healthcare Digital Imperative is Here January 16, 2024
Build Positive Patient Engagement with Data Analytics December 21, 2023
Press Releases:
 RevSpring Executive Valerie Mondelli Named a ‘Top Women in Health, Wellness & Beauty’ by Drug Store News December 12, 2023
Press Releases:
 RevSpring Announces True Access™, an Expanded Patient Access Platform December 6, 2023
Show Your Appreciation for Employees Now and All Year Long December 4, 2023
DTMF Masking Helps Protect Touch Tone Payments November 20, 2023
Press Releases:
 RevSpring Meets Unique Needs of Small, Rural Healthcare Systems November 7, 2023
In 500 Words or Less: Small Changes that Deliver Big Benefits for You and Your Patients November 6, 2023
In 500 Words or Less: Pain in Healthcare Extends Beyond Patients October 16, 2023
Press Releases:
 RevSpring and Availity Partner to Offer RevSpring’s Staff-Assisted Payment Services as Part of Availity Essentials Multi-Payer Platform October 11, 2023
Press Releases:
 RevSpring Reveals Engage IQ™ Enhancements Focused on Patient Understanding and Trust at HLTH 2023 October 10, 2023
In Patient Engagement, There’s No End to Better September 12, 2023
In 500 Words or Less: Meet Patient Needs to Inspire Desired Actions August 15, 2023
Press Releases:
 RevSpring Executive Kenneth Stoll Honored with Healthcare Financial Management Association Individual Achievement Award August 11, 2023
Press Releases:
 RevSpring Highlighted for “Largest Growth in Capabilities” in 2023 KLAS Patient Engagement Ecosystem Report July 14, 2023
Intelligence: More is better if providers are empowered to use it in smart ways July 10, 2023
Connected Innovation Delivers Better Solutions for Patients and Providers June 28, 2023
Press Releases:
 Google Pay™ Now Integrated with PersonaPay™, RevSpring’s Industry Leading Payment Solution for Healthcare Providers June 6, 2023
Empathy Builds Patient Trust and Loyalty May 16, 2023
Press Releases:
 Mark Cuban Cost Plus Drug Company Chooses RevSpring for Pharmacy Payment Solution April 20, 2023
Press Releases:
 RevSpring and Next Level Medical Now Offering Completely Connected Patient Journey, Including Payments, with Digital Engagement Platform April 19, 2023
Press Releases:
 RevSpring Launches Engage IQ™, a Patient Engagement Platform that Delivers One Coordinated Experience for Clinical, Administrative and Financial Interactions April 18, 2023
Empower Patients with Innovative Technology April 12, 2023
Harness the Power of Connection to Deliver Superior Patient Experience March 9, 2023
Press Releases:
 RevSpring Survey Reveals How Patient Experience Drives Loyalty, Trust and Financial Outcomes February 28, 2023
Personalization Builds Trust and Better Outcomes January 31, 2023
Press Releases:
 RevSpring and Azalea Health Partner to Integrate RevSpring’s PersonaPay™ and Azalea Portal Experiences to Increase Patient Convenience and Payments January 5, 2023
Press Releases:
 RevSpring Launches Care Navigation Journeys to Orchestrate Actionable Post-Care Follow-up Communications for Patients December 20, 2022
Press Releases:
 RevSpring Announces Epic Willow Payment Integration With SIGIS IIAS-Certification November 30, 2022
Press Releases:
 RevSpring Announces Conversations™ to Advance Patient Interactions and Engagement November 29, 2022
Press Releases:
 RevSpring IDSecure™ Now Available for Healthcare Organizations November 22, 2022
Press Releases:
 RevSpring Deviceless Payments Now Integrated with Epic Credit Card Framework November 15, 2022
Rethink: Vendor Solutions Must Work on Your Terms October 20, 2022
Make Engagement Effortless to Truly Delight Patients September 21, 2022
Press Releases:
 RevSpring Opens New Corporate Headquarters in Nashville September 15, 2022
Data and Dynamic Portals Help Patient Payments Deliver September 7, 2022
Increase Patient Satisfaction and Staff Efficiency with No-Paper Paperwork
The Patient Experience is Now a Consumer Experience August 18, 2022
Rethink Patient Trust: Why It’s Critical to Get Engagement Right July 20, 2022
Press Releases:
 Proven Optical Character Recognition (OCR) Technology Now Available from RevSpring for Efficient and Accurate Forms Completion June 30, 2022
Use Personalized and Proven Communication Strategies for Best Open Enrollment Results June 29, 2022
Press Releases:
 RevSpring and CarePayment Announce Integration within RevSpring’s PersonaPay™ Payment Portal June 28, 2022
Press Releases:
 RevSpring Announces New Campaign Messaging to Activate Patient Response Prior to Service June 14, 2022
Show Patients You Care by Putting Convenient Ways to Pay in Their Hands May 25, 2022
Integrations Make It Easy to Connect Your EHR With Best-of-Breed Payment Solutions May 23, 2022
Press Releases:
 RevSpring’s Scott MacKenzie Recognized as a 2022 Top 50 Healthcare Technology CEO May 17, 2022
Improve the Payer Member Experience with Actionable Survey Data in a Meaningful Timeframe May 9, 2022
Digital Doorways Explained: In 500 Words or Less March 16, 2022
Press Releases:
 RevSpring Announces Expansion of Patient Engagement and Payment Solution Integrations with Cerner
Press Releases:
 Convenient Patient Self-Scheduling Now Available from RevSpring
Press Releases:
 RevSpring Announces RevSpring Engage to Match Communications Channels with Each Individual Patient March 15, 2022
Press Releases:
 RevSpring Expands OmniBrain to Optimize Preservice Patient Engagement
Seize Opportunities for Better Patient Engagement February 28, 2022
Pay Rate: A Statistic You Can Count On February 24, 2022
Walk in your Patients’ Shoes to Improve their Experience February 16, 2022
Press Releases:
 RevSpring Announces Mark Coggin joins Company as Chief Financial Officer February 3, 2022
In 2022, Move Beyond Personalization to Precise January 26, 2022
Let Patients Have It Their Way with Flexible Payment Options December 16, 2021
Press Releases:
 T-Base Communications and RevSpring Announce Joint Partnership to Deliver Accessible Digital and Print Consumer Engagement for Healthcare and Financial Services Markets December 15, 2021
Smart Patient Engagement is Key to Minimizing Waste December 14, 2021
Keeping Pace with Orthopaedic Patients Means Embracing Today’s Technology October 29, 2021
Press Releases:
 TriHealth Leverages the Power of Epic and RevSpring Payment Capabilities Working Together October 19, 2021
Press Releases:
 RevSpring Launches Composer™, a New Tool that Brings Ease and Convenience to Document Composition September 16, 2021
Press Releases:
 RevSpring Now Offers PersonaPay Express, a Series of Innovative Healthcare Payment Solutions for Fast, Easy and Cost-Effective Payments September 9, 2021
Press Releases:
 RevSpring Announces Outbound IVR Integration with Epic Now Available in Epic App Orchard September 7, 2021
Increase Patient Health—and the Health of Your Practice—by Ensuring Patients Regularly Schedule Their Appointments August 30, 2021
Press Releases:
 RevSpring Unveils Work Queues in PersonaPay, an Industry First That Manages Task Assignments to Ensure Top Priorities Are Handled Easily and Quickly August 11, 2021
Press Releases:
 RevSpring Launches OmniBrain™, an Intelligent, OmniChannel Orchestration and Optimization Engine Designed Specifically for Patient Engagement August 10, 2021
Press Releases:
 RevSpring Launches Patient Intake Solution to Simplify, Unify and Modernize the Patient Experience Using the Device in Their Hand, from Anywhere August 9, 2021
When Orchestrating Individualized Patient Engagement Strategies, There’s No End to Better June 29, 2021
How to Use Price Transparency to Your Advantage June 21, 2021
Why You Need Pre-Service Payments for Revenue Cycle Success June 16, 2021
Personalized Information Leads to Empowered Patients May 24, 2021
Price Transparency Solution Partnerships Usher in Benefits for Patients and Providers May 20, 2021
Press Releases:
 RevSpring Introduces SafeMode™ to Maintain PCI DSS Compliance and Minimize Risk for Call Centers May 18, 2021
In Healthcare IT, the Whole is Greater than the Sum of its Parts April 21, 2021
Press Releases:
 RevSpring Expands Talksoft® Engagement Options with Two-Way Texting and More April 20, 2021
“It’s Complicated” Should No Longer Define Patient Engagement April 15, 2021
Get the Score Right when Determining Patient Financial Responsibility April 6, 2021
Deviceless Payments Eliminate Card Terminals and Much More March 25, 2021
Financial Engagement Should Make Patients Feel “They Know Me” March 9, 2021
RevSpring In The News…Revenue Cycle’s Next Act: 3 Steps to Take Now
Press Releases:
 RevSpring Reimagines Agent-Assisted Payments to Address Growing Need for PCI-Compliant, Contactless Payment at Point-Of-Service
Say Hello to Efficiency—and Goodbye to Delinquencies—when Using Credit and Debit Cards to Pay for Senior Living Expenses March 4, 2021
Press Releases:
 Exceptional engagement and payment improvements seen for healthcare organizations using PersonaPay February 24, 2021
Patient Portals with Multiple Financing Partners Make It Easy for Patients Who Truly Need Financial Help February 23, 2021
What Matters Now: Engagement Everywhere February 12, 2021
Five Minutes in Healthcare with Scott MacKenzie
Smart Tech Meets COVID Threat February 11, 2021
What You Need to Know: ‘No Surprises’ Act Distilled in 650 Words February 9, 2021
Press Releases:
 Memorial Health System Cuts Reconciliation Time by More Than Half with RevSpring’s Settlement-based Reconciliation Solution January 26, 2021
Beginning Anew January 25, 2021
Target Patients’ Financial Sweet Spots for Best Financial Return December 17, 2020
Press Releases:
 RevSpring and CareCredit Collaborate to Provide Patient Financing Option December 15, 2020
Press Releases:
 RevSpring Announces New RevSpring Predict™ Optimization Score to Present Personalized Payment Plans December 3, 2020
Press Releases:
 RevSpring and Curae™ Partner to Offer Seamless Nonrecourse Financing Option November 17, 2020
Keep it simple or kiss patient loyalty goodbye November 10, 2020
Appointment Reminder Best Practices to Reduce No Shows November 2, 2020
Ten Ways COVID-19 Will Transform the Revenue Cycle – Part Two October 27, 2020
Ten Ways COVID-19 Will Transform the Revenue Cycle October 23, 2020
Press Releases:
 RevSpring Ranked “Top Claims and Denials Management Solution” by Black Book October 20, 2020
Flexibility, Adaptation Keys to Adjusting to COVID October 14, 2020
Digital Doorways Offer Flexible, Convenient Ways for Patients to Engage October 5, 2020
70 CMS-Specified Shoppable Services Required by Price Transparency Ruling October 2, 2020
Data Analytics: The Truth and Consequences October 1, 2020
Press Releases:
 RevSpring Announces Newly Enhanced mySecureBill Now Available in Epic App Orchard September 24, 2020
Create a Patient Engagement Ecosystem with Digital Doorways September 23, 2020
Understand Analytics to Drive Results September 18, 2020
Press Releases:
 Talksoft® Appointment Reminders Now Available in the Epic App Orchard September 15, 2020
How COVID-19 Billing is Shining New Light on an Old Problem July 30, 2020
Press Releases:
 RevSpring Announces a Consumer Price Shopping Tool, True Price™ July 28, 2020
Single Source Merchant Services Provider Offers Multiple Benefits July 21, 2020
Streamlining Healthcare Reconciliation Processes July 15, 2020
Press Releases:
 RevSpring Expands Merchant Services to Offer Complete Payments Solution
You Can Have It All: Control Costs, Increase Payments AND Improve the Patient Experience July 14, 2020
Dental Groups Up Their Patient Engagements in the COVID-19 Era July 8, 2020
Press Releases:
 RevSpring Breaks New Ground with PersonaPay™ Availability in Epic’s App Orchard July 7, 2020
Eliminate Unpleasant Surprises From the Patient Payment Process June 25, 2020
With Text-to-Pay, Easy Patient Payments are at Hand June 23, 2020
Press Releases:
 Valerie Schmidt Mondelli joins RevSpring as EVP – Healthcare Chief Commercial Officer June 19, 2020
Press Releases:
 Announcing RevSpring Arrived™ Parking Lot Waiting Room Application June 18, 2020
Automated Patient Messaging: Self-Service Communication During Critical Times June 8, 2020
Prepare Your Customer Service Representatives for Success June 4, 2020
A New Payment Option for Patients in Temporary Financial Distress May 27, 2020
Strategy for Revenue Cycle Recovery May 21, 2020
Communication Strategies for Turning Healthcare Back On May 18, 2020
70% of High Propensity to Pay Patients Remain the Same Amid COVID-19. Do You Know Who They Are? May 7, 2020
Smart Statements Speak Volumes to Patients May 5, 2020
How Knowledge Drives Revenue April 28, 2020
Help Reduce Financial Uncertainty in Uncertain Times April 21, 2020
Keep Employees Safe—and PCI Compliant—at Home April 13, 2020
Communicating with Patients During a Crisis: Seven Customer Lessons April 8, 2020
13 Best Practices for Properly Disinfecting and Maintaining Your POS Payment Terminals April 2, 2020
Take advantage of your Epic investment and enhance the patient payment experience April 1, 2020
Patient feedback reveals gaps and opportunities to transform patient engagement March 31, 2020
Press Releases:
 RevSpring Releases New Patient Financial Experience Report March 24, 2020
We are here to help March 23, 2020
Overcoming Payment Challenges and Building Patient Trust March 20, 2020
Press Releases:
 RevSpring Announces eVoke Automate March 11, 2020
Press Releases:
 RevSpring Announces PersonaPay Portal March 10, 2020
Press Releases:
 RevSpring Advances Personalized Patient Payment Precision with Vu™ Predict March 5, 2020
Press Releases:
 RevSpring Acquires Loyale Healthcare March 3, 2020
Consider Emotional Motivators When Engaging Patients – Even Financially February 25, 2020
The TRACED Act: Are Patient Communications at Risk? February 13, 2020
When Should You Send a Digital or Paper Financial Communication? January 24, 2020
Serving Millennials – Food for Thought Regarding the Patient Financial Experience January 14, 2020
Provider Challenges of Breaking Out of Paper-Driven Billing Communications December 9, 2019
Press Releases:
 RevSpring Announces Digital First Solution for Patient Financial Engagement October 9, 2019
Press Releases:
 RevSpring Featured in PBS Series Hosted by Laurence Fishburne July 11, 2019
Press Releases:
 Workbook for Healthcare Decision Makers Provides RCM Strategics to Improve Patient Financial Outcomes July 2, 2019
Press Releases:
 RevSpring Rated #1 Patient Revenue Analytics Solution by Black Book June 21, 2019
Press Releases:
 RevSpring Ranked #1 in Two 2019 Healthcare Industry Reports from Black Book Research February 7, 2019
Press Releases:
 RevSpring and Apex Revenue Technologies Complete Strategic Combination October 11, 2018
Press Releases:
 RevSpring and Apex Announce Strategic Combination September 11, 2018
Press Releases:
 RevSpring’s April Wilson to Speak at SAS Analytics Experience Conference September 7, 2018
Press Releases:
 RevSpring’s Marty Callahan Publishes Book for Revenue Cycle Executives in the Healthcare Market June 20, 2018

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