June 18, 2020

Announcing RevSpring Arrived™ Parking Lot Waiting Room Application

As healthcare organizations open their doors but not their waiting rooms, innovation enables safe, contactless check-in and payments from the parking lot – and beyond

Livonia, Mich. (June 18, 2020) RevSpring, the leading provider of healthcare financial engagement and payment solutions, today announced a new pre-appointment, virtual waiting room application that enables contactless patient check-in, visit prep, and payment collection from their cell phone in their car. RevSpring Arrived™ connects patients and front office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.

“RevSpring is pleased to provide another swift innovation in response to the challenges facing healthcare providers as they accept patients and adhere to social distancing requirements,” said RevSpring CEO Scott MacKenzie. “Arrived helps solve the short-term challenges of minimizing waiting room contact in the wake of the highly infectious coronavirus. Clients will also appreciate the long-term impact of collecting co-payments without burdening already busy registrars.”

From parking lots to living rooms to their kids’ lacrosse games, the bottom line will be check-in-anywhere convenience for providers and their patients, along with safer in-person interactions for everyone.

Arrived (found at arrived.care) is available as a stand-alone application for any provider in need of secure check-in communication—including online registration and customizable text messages. Optionally, Arrived integrates with RevSpring’s Talksoft® appointment reminder platform for a consistent and smooth patient communication process. Patients also will be digitally empowered to make payments from anywhere through the application prior to healthcare visits.

Front office staff using Arrived can monitor virtual patient check-ins using a specially designed dashboard. Patients benefit from using Arrived in a variety of settings including waiting for their appointments in a parking lot or having a contactless experience in a healthcare waiting room. Arrived can also be used to encourage patients to answer basic questions or review safety protocols prior to appointments.

Arrived is a flexible digital solution that provides peace of mind as it protects patients and providers. Using proven technologies for pre-service engagement and payment, it’s a natural extension to RevSpring’s comprehensive patient financial engagement platform and a crucial solution as more patients return for facility visits.

“Arrived reduces the potential exposure to others with COVID-19 or other infectious diseases and gives providers more control over the flow of patients in their facilities at one time,” said RevSpring vice president of patient engagement Howard Bright. “We expect that its functionality will continue evolving in response to client feedback and as providers realize the financial benefits Arrived helps facilitate.”

About RevSpring
RevSpring leads the market in financial communications and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, we improve the financial experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.


Kristen Jacobsen