February 24, 2021
LIVONIA, Mich. (Feb. 24, 2021) — RevSpring, the leading provider of healthcare financial engagement and payment solutions, today announced that healthcare providers across the U.S. are seeing stunning payment improvements with PersonaPay™, including dramatically increased collection rates, self-service rates and digital adoption rates. Specifically:
PersonaPay, which incorporates RevSpring Predict™, a proprietary advancement in propensity to pay modeling, means healthcare providers can precisely tailor the payment experience for every patient, ensuring consistency at every touchpoint and through every communication channel. The end result: greatly enhanced payment experiences—and payment outcomes—for both patients and employees, as recent customer results attest.
“We’ve enjoyed 65% digital adoption with PersonaPay and digital communications, which was driven by analyzing our patient base. This translated to approximately $300,000 in savings with no negative impact on collections – all during the COVID-19 pandemic,” said Anne Smith, manager, patient financial services revenue cycle customer call center at OhioHealth. “It was absolutely huge that we could bring these savings to the table because, like so many other providers, we are experiencing lower volumes due to COVID.”
“RevSpring is thrilled with the results our PersonaPay customers, such as Ohio Health, are experiencing,” said Steve Callis, president of payments at RevSpring. “These outstanding performance metrics speak volumes about PersonaPay’s power to help providers improve cash flow and collections by driving the best possible patient payment outcomes.”
Additional PersonaPay highlights include:
RevSpring leads the market in financial engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, we improve the financial experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.
The Harbinger Group