PersonaPayTM portal, features an all-new patient-centric way for providers to increase payments
Empowers patients to pay precisely what they can, when they should, from anywhere
LIVONIA, Mich. (March 10, 2020) — RevSpring, the leading provider of healthcare financial engagement and payment solutions, today announced PersonaPayTM, its next generation payment portal delivering a personalized payment experience for every patient. With PersonaPay, providers are sure to Fit the Payment to the Patient™ — balancing empathy for patients while maintaining the best payment outcomes pre- and post-service.
Powered by an advancement in propensity to pay modeling that increases payment predictability through Vu™ Predict, PersonaPay lets healthcare providers precisely tailor the payment experience for every patient, ensuring consistency at every touchpoint, through every communication channel, to improve patient and provider outcomes.
“We know we can help providers improve cash flow and collections by driving the best patient payment outcomes early in the engagement,” said Steve Callis, president of payments at RevSpring. “Whether it is a payment in full, tailored payment plans, or financial assistance, PersonaPay provides the tools necessary to achieve a higher rate of patients fulfilling their financial obligations.”
PersonaPay also allows for healthcare providers’ customer services teams to easily access the exact payment options offered to the patient, as well as current account detail and payment activities across all channels between billing cycles. This eliminates any guesswork for the treatment a rep should offer when working with their patients. Dynamic scripting at their fingertips gives your personnel the insight they need to guide financial conversations for each patient.
- Secure environment without requiring username and passwords
- Clear payment options tailored to each patient’s unique needs
- Easily set-up and manage self-serve payments, payment plans, electronic statement delivery, and payment preferences
- Modern and responsive design using human factors for intuitive interactions
- Seamless integration with RevSpring’s eVoke™ OmniChannel engagement solutions, including the new eVoke™ Automate
- Text-to-pay with one click from a stored card
- Integrated Merchant Services for a complete payment solution, including settlement reconciliation
- Integrated Voice of the Patient™ Surveys
- ADA Compliant to promote inclusion
- Integrates flexibly with major EMR solutions, such as Epic, Cerner and MedHost
“As a PersonaPay early adopter client, we were really impressed with how the RevSpring team worked to create an intuitive product and great customer experience”, said Trent Lienau, Sr. System Analyst at Broadlawns Medical Center. “The portal has greatly increased our ability to provide more self-service options for our clients. Our favorite features include those that allow us to offer unique options to our patients including prompt-pay discounts, payment plans, and to easily retrieve electronic statements.”
PersonaPay™ is part of an integrated One Patient, One Voice solution that RevSpring is unveiling in a series of announcements. This includes Vu™ Predict, announced last week, an advancement in propensity to pay modeling that increases predictability at more touchpoints throughout the patient payment journey to increase payments.
With the cancellation of the 2020 HIMSS Global Health Conference & Exhibition this week, RevSpring is showcasing this and other new products on their HIMSS AT HOME Digital Booth Experience. Visit tinyurl.com/RS-HIMSS-Digital-Booth and learn how precise personalization impacts patients throughout their healthcare financial journey.
RevSpring leads the market in financial communications and payment solutions that inspire patients to pay. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, we improve the financial experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.