January 16, 2024
It’s a new year with many challenges—and opportunities—for healthcare. No matter if your organization is fighting for sustainability or scaling for growth, a digital transformation is imperative to meeting your goals. While every organization’s digital journey is unique, the top priorities for all healthcare leaders must intrinsically link digital solutions with financial health, positive patient experience and operational optimization.
Digital solutions must be attuned with healthcare industry challenges today. To that end, we have identified four top challenges to guide our innovation roadmap and thought leadership topics throughout the new year. They include:
Controlling costs: Financial stability in healthcare is about more than simply increasing revenue. Controlling costs is essential to keeping the ledger balanced. We’re excited about our ongoing innovation in this area and will be communicating about it on a regular basis in 2024.
Decreasing the high cost to collect: Decreasing collection costs is an essential component in the overall effort to control healthcare costs. Finding ways to reduce expensive printed billing statements (and the related postage burden) is one essential digital strategy—but that is just the beginning. Expect to see more innovation in this important area throughout the year.
Increasing patient responsibility: As insurers continue to shift more financial responsibility onto patients, digital strategies to support patients during their payment journey are increasingly critical. Empowering patients to self-serve, providing payment outcomes that fit each patient and simplifying the payment experience are just some of the ways digital strategies can help patients manage their growing healthcare financial responsibilities. Continue to check out our blog and website this year to hear what’s happening in this crucial area of focus.
Addressing staffing challenges: Staff shortages and burnout are expected to remain major challenges this year. We’re committed to continue innovating in ways that reduce staff burden while making it easier and more convenient for patients to engage. These solutions may involve artificial intelligence when it helps staff members assist patients or to offload simple tasks and save time. While artificial intelligence is capturing a lot of attention at the moment, AI is not a panacea. Rather, we believe AI is one more important avenue for developing tools that help people do their jobs better and improve the patient experience.
As our products and solutions continue evolving, important core principles do not change. RevSpring remains committed to helping healthcare providers understand and eliminate friction points in the patient journey and to facilitating a connected patient experience that reduces frustration and redundancy.
It’s clear that a traditional approach to patient engagement is not sustainable. Healthcare organizations must engage and activate the modern healthcare consumer with digital technology solutions that eliminate roadblocks and limitations. Listening to patients through effortless survey feedback also is more crucial than ever before. We look forward to our ongoing innovation (and dialogue with you) in all of these important areas of focus.