Positive patient experiences engender patient loyalty. Whether a patient is selecting a provider, preparing for care, recovering, or paying a bill—each interaction makes an impression. RevSpring ensures that communication is consistent and coordinated everywhere, so patient experience becomes remarkable.
Remarkable experiences require accuracy, consistency, personalization and ease. To achieve that, you need a tool that helps you visualize the patient experience—and the results. The RevSpring OmniBrain™ is the only platform that lets you visualize the patient journey, individualize interaction precisely and dynamically, and optimize engagement at scale.
81% of patients are more trusting of providers who respect their communication preferences
Orchestrate a harmonious coordination of communication channels, based on what moves individuals to respond. Ensure patients feel you know them with messaging that speaks to them individually and acknowledges their needs, values and behaviors. It all comes down to ensuring consumers have access to the information they are seeking via the channels they are most likely to use.
See everything that matters—for every patient engagement—based on our highly individualized patient personas all in one place. From there, OmniBrain makes it easy to build unique engagement strategies, including the most effective touchpoints and channels. And with Omni, messages and channels are coordinated so patients are not confused or overwhelmed.
There are countless patient engagement paths, but paths that inspire action are the only ones that matter. Our OmniChannel approach integrates everywhere—from our preservice and patient access suite to our market leading payment solution, PersonaPay. We apply best practice patient workflows that fit individual personas. This means each patient’s journey that is most likely to inspire a particular action fits them.
Not only does dynamic communication build trust with your patients, who feel recognized and understood, it drives positive results throughout your entire organization. When combined with consistent branding—language, phone numbers and email domains across all touchpoints—patients come to deeply trust your communications and rarely opt out of self-service options (opt out rates average 1% with our customers’ patients). Not surprisingly, all of this leads to better results, including increased patient self-service of up to 20%.
Patients tell us what they want—not only explicitly—but implicitly. When patients interact, we learn something about them. When they don’t, we find ways they will. Whether patients tell us their preference, or imply preference through action, our dynamic journeys adapt to the channels and messages they respond to best. Seeking patient feedback along the journey captures preferences and satisfaction—and continually improves each outcome.
Better results require a better approach. Discover how our patient engagement strategies—that personalize financial communications, touchpoints, and payment options—make a real impact on patient experience.
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