April 20, 2021

RevSpring Expands Talksoft® Engagement Options with Two-Way Texting and More

Feature improves patient experience and facilitates easy access to answers through seamless provider interaction via their own devices

Livonia, Mich. (April 20, 2021)—RevSpring, the leading provider of healthcare financial engagement and payment solutions, today announced a strategic advancement in communication between practices and patients: two-way texting that enables a seamless conversation stemming from automated messaging.

Patients now can initiate or receive text messages using their own devices. No apps, logins, or passwords are required. Text messages remain in the same thread as automated appointment reminder messages, creating a natural and cohesive conversation between providers and patients.

The new two-way texting feature is available as part of a refreshed portal experience for RevSpring customers using the Talksoft® Appointment Reminder and Patient Messaging solution. The portal’s enhanced notification system allows users to quickly identify incoming messages and manage prompts for action like reschedule requests. It also features detailed views of messaging results—with filtering available by provider, location, appointment date, and messaging status—to provide an intuitive and simple user experience.

“Innovative patient engagement is at the core of RevSpring’s mission,” said Stephen David, vice president of patient messaging at RevSpring. “Two-way texting is an important new communication option for Talksoft customers and their patients. It enables personalized responsive communication using a popular technology that many patients prefer. We’re excited to provide yet another leading-edge patient engagement solution.”

Two-way texting allows healthcare organizations to connect with their patients through the existing appointment reminder conversation. Patient questions regarding upcoming appointments can be addressed quickly and easily during an efficient text exchange.

These patient-provider conversations are built to enhance the automated pre-service Talksoft patient communications that patients and offices rely on. These include:

  • Intelligent phone, text, and email appointment reminders with automated responses
  • Same-day (just-in-time) text reminders
  • Post-appointment messages, such as one-question patient satisfaction surveys and educational links
  • Reminders to schedule an annual well-check
  • Missed appointment communications that engage patients with targeted messages encouraging them to reschedule
  • On-demand messages for office closures


About RevSpring
RevSpring leads the market in financial engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, RevSpring improves the financial experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.

Kristen Jacobsen

Kellie Kennedy
The Harbinger Group