December 9, 2019

Provider Challenges of Breaking Out of Paper-Driven Billing Communications

Digital communications and an omni-channel approach are the necessary components in providing a patient-centric financial experience, and most providers already understand the need to have a digital communication strategy in place. However, some are discovering that sending digital financial reminders and messages is often easier said than done.

RevSpring recently spoke with providers at Becker’s 5th Annual Health IT + Revenue Cycle Conference in Chicago about the digital strategies they are facing, and here is what a few had to say:

  • A CFO from a community hospital in the Southwest reported that it takes their EHR vendor six months to a year to make the necessary system adjustments for a new vendor
  • A person working in revenue cycle at an academic medical center in the South said that internal IT resources are often not available for new technology projects, even if a vendor could be ready in 90 days

To read more about other hurdles providers are facing when it comes to filling the gaps in their patient engagement and how to overcome these digital challenges, click to read this Becker’s Hospital Review article.