April 21, 2021

In Healthcare IT, the Whole is Greater than the Sum of its Parts

Bill Needham, chief technology officer at RevSpring, recently was published in Healthcare Tech Outlook. Below is a brief summary of his article, In Healthcare IT, the Whole is Greater than the Sum of its Parts. To read the article in its entirety, click here.

Healthcare IT leaders have big goals and even bigger challenges. They need to provide better patient experiences at the lowest possible cost and with the highest possible yield. Challenges include the pace of change—including changing consumer expectations—integration obstacles, and technology silos.

But the biggest challenge of all? Technology vendors that haven’t learned how to play particularly well with others.

Every company in the healthcare financial engagement market should understand the criticality of orchestrating every touchpoint in the patient’s financial journey from before someone becomes a patient, throughout their healthcare engagement(s), and, of course, during the subsequent billing, accounts receivable and reconciliation processes. In other words, they should be thinking about “Engagement Everywhere.”

End-to-end engagement is the most elegant solution but it’s not always the most practical. . . Vendors need to support the choices of providers. This means building products and creating solutions that are easy to integrate with other systems and products.

In other words, technology needs to be open because technology’s opportunity—and responsibility—is to unify the patient experience. Whether we do it by owning the full patient engagement experience or by providing the necessary tools, the onus is on vendors to make it easy for solutions to be integrated into a cohesive patient experience.

How do we get there?

To read the article in its entirety, click here.