Intelligence. Connection. Innovation. All are essential to inspire patients to participate in, and pay for, their healthcare. RevSpring closes all the gaps to deliver a patient experience that’s as effortless, personal and connected as the device in their hands.
Patient understanding makes each remarkable experience possible. Data analytics delivers actionable intelligence in an omnichannel approach that optimizes results for patients, members, and providers.
RevSpring empowers consumers—before they become patients—to shop for services, compare prices and self-schedule. Through an always open digital front door, RevSpring connects consumers to each next step, to schedule, select communications preferences, or even converse with staff and providers—without fuss or friction. This is the first step in getting to know your patients.
Relationships progress, with coordinated reminders that help patients remember and prepare for appointments. A digital intake experience pre-populates known information, and allows patients to input and correct personal data. Fewer handoffs and less manual entry ensures accuracy. Our Arrived™ virtual waiting room lets patients check in from the car, from their living room, from anywhere! They can co-pay or prepay using the device in their hand—even store a card for frictionless payments along the way.
With the power and reach of digital outreach, automated care plans help you stay connected—with critical follow-up after each care episode. Patients stay on track with recovery using clear, actionable, measurable digital outreach. Patient-reported outcome surveys gauge patient health in the channel that’s best for them—online, text or automated phone surveys—when it matters most.
Many patients want their financial experience to be digital—from EOBs, to statements, to clear reminders, because patients do forget! We use Digital First™ to accelerate the digital experience for patients most likely to engage digitally—which helps you control costs. Digital First does not mean digital only—patients still receive printed statements when they are most effective, to uphold a higher yield, a better patient experience, and lower overall costs.
With the industry leading PersonaPay™ platform, patients pay in just a few clicks from anywhere. You know a lot about your patients. Leverage that insight to fit their payment options to their needs. When you offer precisely the right payment option that fits their means, you will earn their trust. Increasing payment yield begins with clear, personalized communications.
You really can’t build a remarkable patient experience without seeking the feedback of the patient. Loyalty begins with trust and understanding, so we also make it easy to gather patient feedback along the patient journey. Our coordinated surveys help you listen, understand, and act.
Patients expect to interact with you in a consistent and coordinated way. That begins and ends with communication. Our person-first approach provides that consistency at every step in your patients’ journey. There’s no better way to exceed patient expectations—or ensure optimal organizational outcomes—than partnering with RevSpring.
Better results require a better approach. Discover how our patient engagement strategies—that personalize financial communications, touchpoints, and payment options—make a real impact on patient experience.
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