October 20, 2020

RevSpring Ranked “Top Claims and Denials Management Solution” by Black Book

Surveyed healthcare IT users distinguish RevSpring as a leader across nine categories, including Strategic Alignment and Innovation

Livonia, Mich. (DATE, 2020)—RevSpring, the leading provider of healthcare financial engagement and payment solutions, is ranked Top Claims and Denials Management Solution. The honor was bestowed by Black Book, a full-service healthcare-centric market research and public opinion research company, who queries validated users nationwide to establish the rankings for this user satisfaction and utilization trends survey. Independent and unbiased from vendor influence, more than 598,000 healthcare IT users are invited to contribute to various annual customer satisfaction polls.

RevSpring is the only vendor to rank in the top 10% of every survey category. RevSpring scored better than 90% of Claims & Denials Management Systems vendors and consistently received the highest client satisfaction scores.

“Claim denials represent millions of dollars in lost and delayed net reimbursement annually, and now, more than ever, every dollar counts for healthcare organizations,” said RevSpring CEO Scott MacKenzie. “We are proud that the market has recognized RevSpring as the undisputed leader in delivering solutions that solve this critical challenge for healthcare organizations.”

In addition to being ranked number one overall, RevSpring ranked number one in more than 65% of all categories, including:

  • Strategic alignment of client goals
  • Innovation and optimization
  • Training
  • Client relationships and cultural fit
  • Trust, accountability, transparency, ethics
  • Breadth of offerings, client types, delivery excellence
  • Scalability, client adaptability, flexible pricing
  • Support and customer care
  • Best of breed technology and process improvement

“Just like the ignored check-engine light, warnings in your denial processes are signs of larger and more expensive revenue cycle problems that may strike again in the future,” said RevSpring vice president of consulting Tim Bavosi. “Our sustainable solution focuses on eliminating denial scenarios and creating a steady claim resubmittal process that increases initial clean-claim rates, enhances staff productivity, reduces AR days, and increases cash collections. This is such critical work, and the fact that our customers recognize the impact we are making is tremendously gratifying.”

“RevSpring helps healthcare organizations achieve the results they want with the best possible solution,” said Black Book Research president Doug Brown. “RevSpring’s top ranking across multiple categories demonstrates the success and breadth of their offerings.”

For more information on RevSpring’s Claims and Denials Management Solution, request a demo. For more information about Black Book research and report rankings, visit Black Book Research and click on 2020 HOSPITAL CLAIMS & DENIAL MANAGEMENT.

About RevSpring
RevSpring leads the market in financial communications and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, we improve the financial experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.

About Black Book Research Reports
Black Book™ annually evaluates leading health care/medical software and outsourcing service providers across 18 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendor influence, more than 598,000 healthcare IT users are invited to contribute to various annual customer satisfaction polls. For more information on reports published by Black Book, visit blackbookmarketresearch.com.

Kristen Jacobsen