November 22, 2022
Nashville, Tenn. (November 22, 2022)—RevSpring, the leading provider of healthcare engagement and payment solutions, announces the availability of RevSpring IDSecure™ for healthcare customers. With RevSpring IDSecure, sensitive patient information is masked and tokenized so it cannot be accessed by RevSpring employees or obtained in the event of a data breach.
IDSecure was developed by RevSpring to provide another layer of customer data security. It now is embedded in a variety of RevSpring products and services, including patient email, print and postal mail communication, and PDF attachments that are delivered via text.
“RevSpring IDSecure is another shining example of our commitment to innovate forward and keep our customers ahead of ongoing regulatory changes and security challenges,” said Lino Carnesecca, CTO, print technology at RevSpring. “IDSecure elevates data security of PHI all the way to the print room floor and beyond. Our industry leading innovation assures RevSpring healthcare customers that patient information is fully protected, even in the unlikely event of a data breach.”
The unique data tokenization solution was innovated by RevSpring to eliminate disclosure of private information by masking specific data fields, such as names, addresses, Social Security numbers and other identifying information from emails and printed communications. This process makes data anonymous to internal staff but visible when viewed by the patient. Tokenization remains in place for any confidential patient information RevSpring stores on behalf of healthcare customers to ensure ongoing data security.
RevSpring IDSecure supports unstructured, variable length data so quality assurance integrity for document composition is protected. Data is tokenized from the moment it is received from customers, ensuring no unnecessary exposure to RevSpring employees. IDSecure is an important enhancement to RevSpring’s content processing services that includes:
RevSpring provides a fully integrated OmniChannel platform that engages patients using precisely the right channel, spanning email, text, phone and print. Despite a shift to digital engagement among many healthcare organizations, some patients still prefer printed statements for billing and payment. Whether the statement is delivered in the mail, email communications or linked to a text message, the content is both essential to personalized messaging and engagement, and vulnerable to data exposure.
“In today’s environment, security is fast becoming as critical to content creation and delivery as its power to engage a patient,” added Carnesecca. “RevSpring is uniquely skilled at both, so our customers and their patients can trust that sensitive information is secure, without compromising personalization.”
RevSpring works with healthcare organizations and their partners of every size across the US, engaging patients in every zip code with more than one billion communications per year, and growing.
RevSpring leads the market in engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from preservice to post-service, RevSpring improves the patient experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.
The Harbinger Group