Understanding patients is critical to improving outcomes. Ideally, your patients should feel “they know me” when engaging with you. That’s why we use a propriety approach to analytics to gain more precise insight into your patient’s needs, behaviors and tendencies—throughout their entire healthcare journey. What does this result in? Industry-leading data-based solutions that help healthcare providers find and leverage the most effective ways for patients to resolve their financial obligations, interact with communications, trust their estimates, and more!
Clients utilizing RevSpring Analytics increase collections 3-7%
Patients differ and so do their approaches to paying for their healthcare costs. But how do you know how to present the right payment option for each patient? We calculate payment propensity, the right amount and duration of payment plans, and financial assistance indicators based on patient history and ability to pay—all without ever impacting their credit scores. The bottom line: you experience higher response and payment rates while improving patient satisfaction and loyalty.
Payment options are just one critical piece of positive financial outcomes. Equally important is knowing how best to reach patients. RevSpring gives you precise insight into which communication channel—print, email, phone or text—will be most effective with each patient. Reduce waste with communications that reach patients the right way, and avoid overwhelming patients with communications that feel like unwanted noise.
Understanding what makes patients respond helps tailor communications that drive action. Our Smart Statements™ use intelligence to dynamically apply messaging—including payment options and other calls to action—to the unique needs of each individual patient. RevSpring also applies best practices in graphic design to create patient statements that compel patients to pay. Heat mapping technology, gaze path studies and virtual focus groups mean our statement designs are scientifically proven to yield positive results, including measurable improvements in yield and speed to payment.
We infuse smart analytics everywhere to help customers improve outcomes.
Calculate payment propensity. Match financial conversations to each patient’s unique profile. Use algorithms and virtual focus groups to improve statements. Leverage real-time data to track and analyze essential financial communications and payments information. With RevSpring, you unleash the power of iterative modeling and machine learning to guarantee the absolute best results for you and your patients!
Better results require a better approach. Discover how our patient engagement strategies—that personalize financial communications, touchpoints, and payment options—make a real impact on patient experience.
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