When Winter Storm Fern Hit, RevSpring’s Print Operations Didn’t Miss a Beat

In January 2026, Winter Storm Fern disrupted operations across multiple states, including Tennessee and Pennsylvania—home to two of RevSpring’s three print facilities.

For approximately 72 hours, RevSpring lost access to both sites at the same time, creating a rare, high-stakes test of business continuity. But our customers—and their patients—never felt the impact.

The Challenge: Continuity at Scale

Healthcare print communications don’t pause for severe weather. Statements, billing notifications, and patient communications must continue uninterrupted.

During the three-day disruption window, RevSpring remained committed to producing more than 11 million mail pieces without delay or degradation in service. That meant protecting SLAs, safeguarding operational workflows, and ensuring no strain was placed on customers or patients.

“We didn’t want customers or patients to experience any of the issues or operational challenges that RevSpring was facing due to the storm.”
— Eric Hollingsworth, VP of Operations

The Strategy: Built-In Redundancy + Real-Time Agility

RevSpring’s Business Continuity Plan was activated days before the storm arrived. Because we operate three strategically located, company-owned print facilities in Phoenix, AZ; Nashville, TN; and Oaks, PA, we have built-in geographic redundancy. When two facilities were impacted, production was rapidly load-balanced to Phoenix. This was possible because:

Technology-enabled agility – Unlike rigid print infrastructures common in the market, RevSpring can reroute print jobs across sites in real time
Integrated platform systems – Our Factory Systems team remained closely aligned with operations to ensure workflows stayed synchronized across teams and platforms
Operational preparedness – The continuity plan was proactive, not reactive

The Result: Zero Customer Impact

Despite losing access to 2/3 of production capacity for three days:

11+ million mail pieces were produced during the event window
98% SLA attainment was reported during the storm
Zero impact to customer continuity

That’s not just resilience. That’s operational design working exactly as intended.

Why This Matters for Healthcare Organizations

In healthcare financial communications, downtime isn’t just inconvenient, it can disrupt revenue cycles and patient experience.

Winter Storm Fern reinforced a critical truth: Redundancy without agility isn’t enough. Agility without integration isn’t enough. You need both.

RevSpring’s proactive print strategy, integrated technology platforms, and nationwide footprint ensure that even when the unexpected happens, customer communications continue uninterrupted.