April 18, 2023
NASHVILLE (April 18, 2023) – RevSpring, the leading provider of healthcare engagement and payment solutions, revealed Engage IQ™ at HIMSS today, an intelligent, wholistic engagement platform designed to coordinate patient interactions from pre-service to post-service to payment. Engage IQ is seamlessly integrated to reduce effort, increase satisfaction, improve clinical and financial outcomes, and solidify patient loyalty.
Engage IQ puts patient understanding at the center of one connected experience to deliver an unmatched level of personalization which inspires patients to participate in, and pay for, their healthcare. By coordinating the patient’s administrative and clinical experience with the financial experience, providers can fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes.
“Provider organizations are struggling to cobble together a consistent patient experience from disparate systems,” said RevSpring CEO Scott MacKenzie. “When patient intake, access, clinical reminders, and billing and payment systems work together, it’s better for providers and their patients. We are proud to introduce this breadth of capabilities to the healthcare market at this critical time, when the financial health of healthcare organizations needs innovative solution integration.”
Engage IQ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.
Engage IQ features the following:
Integrated into healthcare providers’ existing EHRs (Electronic Health Records), Engage IQ modifies patient payment behavior, driving payment rates, reducing costs and improving the patient experience.
Also at HIMSS, RevSpring reveals several innovations inherent to the Engage IQ platform:
“We are seeing more customers look to consolidate their vendor experience in tandem with the patient experience,” said Valerie Mondelli, chief commercial officer at RevSpring. “With the introduction of Engage IQ, RevSpring is taking the burden of consistency off of the provider and using intelligence and technology to connect the patient experience, which reduces staff effort, IT resources and cost.”
With Engage IQ, providers will know exactly what their expected return on investment will be so they can strategically reach their revenue goals.
Research supports the need for Engage IQ’s empathetic approach. In RevSpring’s 2023 Voice of the Patient Survey of 1,000 U.S. patients, the company found that two out of three U.S. patients would be somewhat or very likely to switch healthcare providers if they experienced poor communication during the pre-care or billing process. Additionally, many patients are unable to pay bills. According to a 2022 survey from the Kaiser Family Foundation half of U.S. adults would not be able to pay for an unexpected $500 bill with cash.
Attendees of the HIMSS23 Global Health Conference & Exhibition in Chicago April 18-20 can stop by RevSpring’s booth #2248 to learn more about Engage IQ and experience a wholistic patient experience demo.
RevSpring leads the market in engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful patient engagement suite, spanning the clinical, administrative and financial experience. RevSpring’s OmniChannel communications and payment solutions are backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from preservice to post-service to payment, RevSpring improves the patient experience and outcomes for providers, members and patients. To learn more, visit revspringinc.com/healthcare.
The Harbinger Group