November 20, 2025
RevSpring’s PersonaPay™ Named KLAS 2025 Consistent High Performer for Outstanding Patient Payment Experience
Recognition underscores company’s sustained excellence in patient payment innovation and client satisfaction
Nashville, TN (November 20, 2025) — RevSpring, a leader in healthcare engagement and payment solutions, today announced that its patient payment platform, PersonaPay™ has been recognized in the KLAS 2025 Consistent High Performers Report.
This recognition is awarded to products that consistently deliver strong client satisfaction year over year. To be eligible, software products must earn an overall performance score of 90 or higher (on a 100-point scale) for three consecutive years (December 2021 – December 2024).
RevSpring’s PersonaPay empowers patients to pay precisely what they can, when they should, from anywhere. Delivering a personalized payment experience for every patient, PersonaPay enables providers to tailor payments to each patient by balancing empathy for patient affordability while maintaining the best payment outcomes for providers pre- and post-service. Powered by RevSpring’s propensity-to-pay modeling that increases payment predictability, PersonaPay lets healthcare providers precisely tailor the payment experience for every patient, ensuring consistency at every touchpoint, across every communication channel to improve patient and provider outcomes.
“PersonaPay redefines what it means to engage patients in their financial journey,” said Casey Williams, senior vice president, engagement, analytics and payment applications, RevSpring. “We’re honored and excited to be recognized in KLAS’s 2025 Consistent High Performers Report. Sustained client satisfaction over multiple years validates our patient-first design and dedication to customer success. This recognition energizes our team to keep raising the bar with personalized, data-driven payment paths that improve outcomes for patients and providers.”
“Being named a KLAS Consistent High Performer means you don’t just delight customers once: you keep doing so year after year. Companies at this level pair reliable results with proactive partnership, transparent communication, and continual improvement. That consistency builds the trust providers depend on to deliver better care,” said Adam Gale, CEO, KLAS Research.
KLAS feedback shows customers consistently praise RevSpring’s partnership mindset, responsiveness, and measurable value: “RevSpring brought forward options that we hadn’t been using. Those helped us insource more and find budget savings. We never felt like the vendor was focused on driving their own revenue. They genuinely cared about our organization’s success and supported us as a true partner. The vendor’s response times have been excellent, and RevSpring consistently brings in knowledgeable experts to guide us through project plans and next steps,” VP, October 2025
To learn more about PersonaPay, schedule a demo.
You can read the full report here.
About RevSpring RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to understand, participate in, and pay for their care. Its Engage IQ™ suite—the industry’s only connected patient engagement platform—coordinates every interaction from pre-care to post-care to payment. By putting patient understanding at the center of one connected experience, RevSpring helps providers optimize satisfaction, data accuracy, staff efficiency, and financial outcomes.
Backed by advanced analytics, contextual messaging, and user-experience best practices, RevSpring’s omnichannel communication and payment solutions deliver measurable results. Recognized for innovation and excellence, the company earned the 2025 MedTech Breakthrough Award for Best Patient Communication Solution (Engage IQ™), Best in KLAS for Patient Financial Engagement (2025), Best in KLAS for Patient Communications (2024), and #1 in Most New Capabilities for Patient Engagement (2023). To learn more, visit revspringinc.com/healthcare. Follow RevSpring on LinkedIn and X (formerly Twitter).
About KLAS KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter and LinkedIn. Learn more at klasresearch.com.
Contacts: Andrea Zaczyk, RevSpring 254.291.7414 azaczyk@revspringinc.com
