February 5, 2025
RevSpring Wins Best in KLAS® for Patient Financial Engagement
PersonaPay™ Payment Platform earns highest KLAS ranking in 2025 report
NASHVILLE—(Feb. 5, 2025)—RevSpring, the leading provider of healthcare engagement and payment solutions, announced today that its PersonaPay™ Patient Payment Platform is ranked #1 in Patient Financial Engagement in the prestigious “2025 Best in KLAS: Software & Services” report, published by KLAS, a leading healthcare research organization. Within the Patient Financial Engagement category, RevSpring received the highest rating among qualifying organizations, and top marks for loyalty, product, relationships, supporting integration goals, quality of support, executive involvement, and overall product quality.
The Best in KLAS report recognizes software and services companies that excel in helping healthcare professionals improve patient care based on feedback from thousands of providers during the past year. A Best in KLAS® award signifies to the healthcare IT industry the product value and forward-thinking innovation that top vendors provide.
“RevSpring highly values our collaborative relationship with KLAS, which provides us with opportunities to understand our customers and what is important to them when choosing technology to support their business goals,” said Scott MacKenzie, CEO of RevSpring. “PersonaPay has earned the top position in the market this year due, in large part, to our laser focus on empowering providers to generate higher yield and drive patient convenience, and responsiveness to their product and service needs. We appreciate the role KLAS and customers play in our continuous product improvement by providing us with meaningful feedback about where we provide the most value.”
According to one VP quoted in the KLAS portal, “RevSpring PersonaPay has a very tangible impact on our organization in terms of patient engagement, patient satisfaction, and cash. The product is very value oriented.”
PersonaPay drives higher yield for providers and better financial outcomes for patients, enabling payments acceptance and processing along the entire patient engagement journey; pre-service, point-of-service, post-service and back office. It offers patients an effortless way to set up and manage payments, store a card on file, and establish payment plans, financing options and financial assistance. Payment options are precisely tailored to each patient based on RevSpring analytics, which infuses intelligence about each patient, including propensity to pay, ability to pay, engagement behavior, and preferences into each billing and payment experience. The result is easier self-service payments, reduced customer service inquiries and empowered patients who are able to fulfill their payment obligations on their terms, leading to better financial outcomes for providers.
PersonaPay integrates with all major EMRs, including Epic, Oracle/Cerner, and MEDITECH.
“Congratulations to the 2025 winners of the Best in KLAS awards! Winning a Best in KLAS award signifies a commitment to delivering outstanding value and innovation to healthcare providers and patients alike,” said Adam Gale, KLAS CEO. “It is my hope that these awards inspire the winners and other companies to reach new heights.”
The award-winning PersonaPay Patient Financial Engagement Suite is a keystone of RevSpring Engage IQ™: an intelligent, holistic engagement platform designed to coordinate patient interactions from pre-care to post-care to payment. Engage IQ relies on coordinated communication to connect patient and staff experiences and reduce effort, increase satisfaction, improve outcomes, and solidify patient loyalty.
RevSpring was previously recognized as Best in KLAS® for Patient Communications in 2024 and Patient Outreach in 2017.
To view the Best in KLAS® 2025 Awards—Software and Professional Services report, click here. For more information about RevSpring’s solution, click here.
About RevSpring
RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024. To learn more, visit revspringinc.com/healthcare. Follow RevSpring on LinkedIn and X (formerly Twitter).
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter and LinkedIn. Learn more at klasresearch.com.
Contacts:
Kristen Jacobsen
763.923.5280
kjacobsen@revspringinc.com
Kellie Kennedy
The Harbinger Group
312.933.4903
kelliek@theharbingergroup.com
