Talksoft™ patient messaging and IVR Advantage™ increase critical communications capabilities and self-service digital payments
Livonia, Mich. (May 26, 2020) — Loyale Healthcare and RevSpring today announced the availability of two leading RevSpring solutions—Talksoft® patient messaging and IVR Advantage™–for Loyale customers. Talksoft pre-service messaging solutions complement the Loyale Patient Payment platform by engaging patients through automated and precise texts, IVR reminders and email messages tailored to each stage of their encounter. IVR Advantage, which is integrated with Loyale’s Patient Financial Manager™ and Affordability Workbench™, provides a secure, PCI-compliant environment for patients who wish to make self-service payments over the telephone.
RevSpring, a leading provider of patient engagement and payment solutions, acquired Loyale Healthcare in March 2020. Since then, Loyale and RevSpring have been working to combine expertise to extend even greater value to their clients. With the urgency of pandemic-related communications top of mind, Talksoft and IVR Advantage are timely additions to the Loyale product suite. With expedited implementations, Loyale customers can be up and running quickly within their unique systems and environments.
“We are delighted to offer these powerful solutions from RevSpring to Loyale customers,” said Loyale vice president of client relations Paula Impson. “We have many customers who are eager to put these solutions into action as they strive to keep patients, employees, and their own financial footing, healthy.”
“Since Loyale became part of the RevSpring family of companies, our customer promise has been to provide integrations that enhance the value of our technology to common clients,” said RevSpring president of payments Steve Callis. “This first exciting delivery on that promise is just the beginning. These solutions are proven to drive improved productivity, increased patient satisfaction and better revenue cycle performance. And they are particularly relevant today during this challenging time in healthcare.”
New capabilities include:
- Appointment Reminders: Prepares patients to attend their appointment, and decreases no shows
- No Show Reminders: Engages patients with targeted messages and encourages them to reschedule
- Recall Reminders: Increases office productivity by automating reminders like scheduling annual check ups
- Patient Surveys: Facilitate patient feedback with post-visit surveys
- Broadcast Messaging: Delivers on-demand messages for office closures or important announcements.
- Automated Inbound Phone Payments: Allow patients to make payments at their convenience, 24 hours a day, 7 days a week
- Outbound IVR: Combines outbound payment reminders with the ability to make a direct payment
Healthcare providers of all sizes incorporate Talksoft™ and IVR Advantage™ into their patient engagement and revenue cycle strategies. The solutions also compensate for reduced call center capacity or high call volumes in the wake of COVID, offloading routine payment transactions to automation so patients don’t have to wait on hold. With the changes in communication priorities for appointments and community messaging, the utilization of broadcast messaging has increased 20-fold. Learn more about Talksoft pre-service solutions and IVR Advantage.
Loyale Patient Financial Manager™ is a comprehensive patient financial engagement technology platform leveraging a suite of configurable solution components including predictive analytics, intelligent workflows, multiple patient financing vehicles, communications, payments, digital front doors and other key capabilities. Based in Lafayette, California, Loyale and its leadership team bring 28 years of expertise delivering leading financial engagement solutions for complex business environments. Loyale joined the RevSpring family of companies in March 2020. Learn more by visiting loyale.us.
RevSpring leads the market in financial communications and payment solutions that inspire patients to pay. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from pre-service to post-service, we improve the financial experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.