Insightful Integrated Patient Experiences Will Drive Impactful Outcomes in 2025 and Beyond

As the new year commences, eliminating gaps in the patient experience must be front and center. This year our blog will hyper-focus on the interconnected patient experience and the transformative opportunities it represents. From pre-care scheduling and intake to post-care patient responsibility payments, we will share how an integrated patient experience impacts patient satisfaction and loyalty. And, of course, we’ll explore what integration means for our customers’ financial health, including payment yield, accelerated engagement and opportunities to carve out cost.

We invite you to look to this blog each month for strategies, best practices and lessons learned from our healthcare customers as they find new ways to integrate their patient experience.

Integration takes many forms:

Integration of the patient experience
Integration of pre- and post-care interactions
And critically, the process of seamless integration with EMR systems for optimal outcomes

We will share customer stories about the nature and challenges of their patient experience gaps—and what spurred them to address them. Learn about the pitfalls and other real-world lessons, including the critical role of automation, in integrating the patient experience.

We’ll also share leading research on the industry trends, opportunities and advantages of technology consolidation. This will include updates on how to leverage AI to support staff, reduce patient effort and improve outcomes. You’ll learn about innovative ways to eliminate silos, enable insight and achieve continuity to transform the patient experience and drive impactful outcomes for your organization’s bottom line.

Technology is ever evolving and the speed of change is accelerating. It’s going to be an eye-opening year of innovation and learning from the experiences of others. We’re glad you can join us!