Improve the Patient Experience with Automated Payment Adjustments

Product Highlight: True Up™

Proactively providing patients with healthcare fee information helps them take appropriate measures to ensure payment. You also can be proactive by requesting payments upfront—before care—which can positively impact your revenue. This decreases customer outreach efforts for payments after service and improves patient experience and loyalty.

While pre-care and point-of-service payments are becoming increasingly important in healthcare, payment collection conversations can be difficult. In part because patients know that estimates might not align with the actual scope of care they will receive. This can make them hesitant to pay beforehand knowing overpayment or underpayment will likely be a hassle to adjust.

On the provider side, manually issuing refund checks is inefficient. Considerable time and effort often are needed to contact patients who paid less than the actual cost of care. This process is frustrating for you and your patients.

Improve efficiency, save time and build patient loyalty

RevSpring now offers True Up™, a solution which improves the prepayment experience by automating the process and building patient confidence. True Up ensures an automatic adjustment to a patient card on file for any pre- or post-appointment patient balance or refund. Simplifying the process means patients are more willing to make payments before care.

In addition to improving patient loyalty and satisfaction, you will see a positive impact on your revenue management and bad debt. Save time and money by minimizing the resources typically needed for collection efforts and manually sending refund checks.

True Up is available now with RevSpring’s online portal, PersonaPay™. It is an integral component of the RevSpring Engage IQ™ platform, which delivers one coordinated patient experience from pre-care through payment, enabling providers to know their patients, prescribe their journeys and predict their outcomes.