Enhancing Patient Experience with 24/7 AI-Powered Support

Product Highlight: Let’s Talk™, AI-Powered Virtual Agent for Patients

Patients increasingly prefer AI tools—such as chatbots and automated phone systems—for quick, routine tasks rather than waiting to speak with a live agent. A recent YouGov survey conducted on behalf of RevSpring found that a third of patients favor AI over long phone wait times, highlighting a significant opportunity to enhance after-hours call handling without requiring agent assistance.

Now is the perfect time for Let’s Talk™, RevSpring’s new AI-powered virtual agent. Available 24/7, Let’s Talk seamlessly manages inbound patient calls, answering frequently asked questions and intelligently routing callers to the appropriate department or self-service options. By handling routine inquiries and directing calls efficiently, Let’s Talk enables staff to focus on more complex patient needs.

Reducing Patient Frustration and Improving Efficiency

Healthcare contact centers are often overwhelmed with routine calls, leading to long hold times and patient frustration. Let’s Talk offers a conversational, always-available solution, ensuring patients get the answers they need when it’s most convenient for them. With Let’s Talk, healthcare providers can:

Resolve more patient inquiries within a single interaction
Alleviate staffing challenges, operational inefficiencies, and high costs
Break down language barriers with AI-powered multilingual support
Enhance their brand with exceptional patient engagement and expanded self-service options

Beyond Basic AI: Intelligent Patient Engagement

Unlike standard AI virtual agents, Let’s Talk leverages RevSpring’s expertise in patient engagement, payments, and intake processes. Our deep industry knowledge, combined with conversational automation, ensures high conversion rates and minimal call transfers.

Let’s Talk is available now for healthcare organizations looking to:

Provide 24/7 access to frequently asked questions
Route calls efficiently to the correct departments
Utilize RevSpring’s automated voice services for payments, prescription refills, surveys, and more

RevSpring’s use of scoring and behavioral intelligence ensures the right digital technology is offered at the right time for each patient. This personalized approach sets Let’s Talk apart, making it a powerful tool in the evolving landscape of healthcare patient engagement.