June 25, 2019

Creating a Positive Patient Experience in Revenue Cycle Management

The patient experience is a concept that began on the clinical side of healthcare organizations and emphasized the need for effective communication that encouraged patients to improve and manage their health outcomes in a more proactive manner. RevSpring has led the movement to focus on patient experience initiatives within the patient financial space since there are more patient touchpoint opportunities.

In the following episode of Information Matrix, a PBS educational series hosted by Laurence Fishburne, RevSpring discusses how healthcare organizations are incorporating a consumer approach to data analytics, predictive modeling, and big data to meet patients’ needs and expectations.