December 19, 2024

Connected Communication that Builds Trust Starts with Innovative Preservice Solutions

Innovations that contribute to an interconnected patient experience start with preservice solutions that improve the patient experience, increase patient loyalty and trust, and optimize outcomes such as appointment adherence, efficiency of intake, reduced claim denials, and increased yield. We’ve built momentum throughout the year with a myriad of innovations focused on the end goal. Our focus on the patient journey, provider success, and innovative solutions also led to the recognition of our Talksoft® product in the patient communications category by KLAS.

The research firm, KLAS, asked thousands of healthcare professionals and clinicians for their insights on software solutions that rise above the rest. In 2024, our Talksoft^® Patient Engagement Messaging Suite was ranked #1 in Patient Communications in the “Best in KLAS: Software & Services report.” Our customers gave us top marks for culture, operations, relationships and product. This customer feedback is invaluable, and we leverage it to continually improve our products. In 2023, Talksoft was also distinguished as the “Most Improved” and with the “Most Innovation” in our category. In 2024, we’ve continued that focus and effort on innovation for the good of our providers and the benefits it drives.

At its core, our top KLAS ratings in patient communications represents RevSpring’s commitment to ensuring patients have a connected and consistent experience. Communication is central in empowering patients to self-service and RevSpring is laser-focused on innovating solutions that not only connect communication, but also build trust with patients. Paying attention to the needs of our customers and their patients is the cornerstone of designing and improving solutions that deliver results.

During 2024, in the area of preservice alone, RevSpring launched or upgraded:

Forms Blast™—an intelligence-driven campaign solution combining OmniChannel outreach with dynamic digital forms to securely and efficiently collect patient information. Forms Blast empowers organizations to strategically communicate with large groups of patients or consumers to accelerate business workflows, reduce costs related to inaccurate data collections and remove friction from the patient experience. Providers who use Forms Blast have been able to offload as much as 35% of the manual process required to collect patient information across a variety of use cases.

Arrived™ and patient self-scheduling—RevSpring Arrived™ connects patients and front office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.

We made Arrived even better in 2024 with enhanced patient self-scheduling abilities, optimizations to the staff-facing Registration Dashboard, additional reporting functionality, and a major focus on improving and increasing integrations with top EMR/HER’s.

True Access™—RevSpring’s recently expanded True Access™ solution is a one-stop shop for fast, simple and accurate resolution of all patient accounts before or at the point of service. In 2024 we introduced a new and improved user interface for our patient access customers. True Access focuses on the four main areas of pre-registration including:

1. coverage determination and verification,
2. claim denial prevention,
3. patient financial readiness and increased collections, and
4. tools, workflows and reporting for staff.

When combined, these tools give staff all the resources they need to more efficiently handle registration tasks. And there’s another positive benefit: staff are able to focus time and energy on valuable patient interactions and exception cases that they are uniquely positioned to solve.

Combining the power and intelligence of patient intake and patient access

Connected patient experiences require vendors to make integrations easy. RevSpring believes in interoperability and designs all of our solutions with interconnectivity in mind. In 2024, we announced new integrations between our patient access and patient intake solutions. This is a unique offering in the market, as most vendors serve only one side well. RevSpring combines the power and intelligence of both for a connected preservice experience. But we don’t stop there, our strong experience in backend payment solutions are leveraged and integrated into preservice to create the most seamless, intelligent payment journey for the patient­.

This journey is powered by our award-winning patient communication platform that connects the dots throughout the entire patient journey through final payment, beginning with clear and concise preservice messaging that builds trust and drives patient action.

We look forward to another year filled with innovation, patient satisfaction and customer success!