True QA™: The Key to Accurate Patient Registration and Fewer Claim Denials

Product Highlight: True QA™

Medical billing errors contribute to an estimated $17 billion in annual losses nationwide, according to the American Medical Association. Eliminating these errors not only reduces costs for healthcare providers but also enhances the patient experience by preventing frustrating billing issues, delayed care, and repeated requests for the same information.

Introducing True QA™: Enhancing Registration Accuracy

True QA™, RevSpring’s powerful quality assurance tool, improves patient registration data accuracy from the start. By eliminating costly inefficiencies and ensuring better registration quality, True QA creates a smoother patient experience. Within just one month, True QA identified errors in nearly 600 unique patient visits for a customer, preventing claim rejections and denials that could have cost the organization thousands of dollars in rework.

Fully integrated into RevSpring’s True Access™ platform, True QA streamlines the registration process by enabling staff to correct errors in real time. This not only saves organizations thousands of dollars in claim rework and denied reimbursements but also allows providers to communicate patient financial responsibility more accurately with up-to-date insurance information.

Key Benefits of True QA

Comprehensive Error Detection: Includes a robust database of preset edits for key registration data points that impact claim approvals, billing, and patient communications.
Customizable Edits: Organizations can tailor the tool with unique edits to meet their specific needs.
User-Friendly Dashboard: Displays claims with errors and includes a countdown to the claim submission date to ensure timely corrections.
Training Opportunities: Provides managers with user-level reporting to identify training needs and improve staff performance.

Transforming the Registration Process

True QA revolutionizes the registration process by flagging errors at the point of scheduling, allowing corrections before the day of service. This proactive approach eliminates the patient burden of dealing with errors that can delay care and create financial stress. By improving accuracy and efficiency, True QA builds trust, enhances satisfaction, and fosters patient loyalty while reducing administrative burdens and easing pressure on accounts receivable.

As part of RevSpring’s True Access solution, True QA empowers patient access teams to decrease claim denials and maximize reimbursement through fast, accurate resolution of patient accounts before or at the point of service. As a vital component of the True Access solution, True QA is reshaping the preservice process and transforming healthcare operations.