When we asked 1,000 patients across the US to share their feedback on the financial experience with their healthcare providers, the most consistent statistic was this: 75 percent said that personalization in the billing
and payment process is important to them.
Delivering the fiscal experience patients crave will distinguish your service and your brand favorably in the minds of your consumers. A personalized experience leads to higher patient engagement and improved satisfaction in healthcare financial applications as well.
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