Matching Patient Expectations with the Digital Experience – Podcast

Research reveals a gap between the digital experience patients want, and the way they typically interact with providers today. Fragmented multi-channel systems and complex HIS systems prevent some organizations from fully adopting an OmniChannel communication approach. Healthcare organizations need to create a consistent healthcare billing and payment experience, regardless of the point of interaction.

In this episode of Becker’s Healthcare podcast series, Kristen Jacobsen, VP of Product and Marketing at RevSpring, talks about the use of a digital first strategy and how to leverage patient data to deliver the healthcare billing and payment experience patients crave.