Patients are consumers with high expectations. They want efficient and personalized service and are accustomed to serving themselves with digital ease.
With many healthcare organizations facing challenges from strained resources, staff burnout and tight revenue, making the patient experience consumer-centric can seem like a daunting task. Where do we even start?
Here we provide 10 proven consumer-friendly strategies to help healthcare organizations deliver efficient, personalized and seamless experiences that patients expect today.