Transforming Digital Now – Post-Service

Post-Service Engagement While digital engagement is a priority for healthcare leaders, the actualization is far from reality. Digital adoption remains low. While 25% of patients want digital-only communications, only 8%…

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Strategy for Revenue Cycle Recovery

…of patients across the US, 62 percent prefer digital statements alone, or some combination of print and digital communications. Beyond the obvious benefits of speed and flexibility, digital payment options…

The Denials Are Coming. Are You Ready?

…the appeals process is yielding weaker results. Successful appeals fell from 56 percent to 45 percent on the commercial side over two years, and 51 percent to 41 percent for…

In 2022, Move Beyond Personalization to Precise

…has not evolved much beyond “mass customization,” such as using a patient’s name on their billing statement or other communications. Yet the opportunity to personalize patient communications has dramatically expanded….

Community Health Customer Story

Struggling with no-show rates and engaging patients when they were due for appointments, Community Health wanted a patient messaging solution that integrated with their EMR/EHR system and would automatically send…