Efficient Point-of-Service Intake and Billing
A satisfactory hospital visit starts at the front desk. Our customer service portal gives front-desk administrative staff the tools they need to efficiently manage every aspect of patient self-pay billing at the point of service when patients have questions and need answers.
Answer Billing Questions
Access full patient payment histories, including PDFs of every patient billing statement, so you can reference real billing information and confidently answer patient questions.
Back-office staff can use the customer service portal to access every detail of a patient’s financial history to better understand and answer patient questions.
Run custom reports on payment activity and representative activity for set periods of time by location, service area, date, payment type, payment status, and more.
How do you want to engage with patients?
Demo our customer service portal to see how you can change patient behavior.
Secure Payments From Any Location
All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:
- PCI DSS v3.2.1
- HITRUST CSF v7
- SSAE 18, SOC2 Type II