Intuitive communication and payment solutions optimize the patient experience from the front desk to the back office. Leveraging advanced technology and healthcare market expertise, we power tailored patient engagement at every touch point.

Our customer service portal streamlines patient intake and point-of-service payments. Registrars and administrative staff can leverage our intuitive portal interface to access, record, and verify patient health and billing information and share it with back-office staff to further optimize the patient experience.

Efficient Point-of-Service Intake and Billing

A satisfactory hospital visit starts at the front desk. Our customer service portal gives front-desk administrative staff the tools they need to efficiently manage every aspect of patient self-pay billing at the point of service when patients have questions and need answers.

customer service representative portal for healthcare

Accept and Process Payments

Take payments while patients are actively involved in their healthcare experience. We have all the hardware and merchant processing services you need.

Answer Billing Questions

Access full patient payment histories, including PDFs of every patient billing statement, so you can reference real billing information and confidently answer patient questions.

Provide Cost Estimates

Patients want transparent healthcare service cost estimations at the point of service. Run accurate cost estimations directly in the customer service portal.

Deliver Insights

Back-office staff can use the customer service portal to access every detail of a patient’s financial history to better understand and answer patient questions.

Build Reports

Run custom reports on payment activity and representative activity for set periods of time by location, service area, date, payment type, payment status, and more.

How do you want to engage with patients?

Demo our customer service portal to see how you can change patient behavior.

Schedule A Demo

Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS 3.2
  • HIPAA/HITECH
  • HITRUST
  • SSAE 16, SOC 2 Type II