Successful Financial Conversations Start at the Point of Service
Starting the financial conversation at the point of service helps secure a higher percentage of balances owed earlier in the process, reduces billing surprises, and increases the likelihood that patients will pay their bills.
The RevSpring point-of-service solution is integrated into our back-end billing and payment platform, which supports more productive financial conversations and streamlines internal processes by providing better visibility into patient account details.
Empower Your Patient Support Staff
We understand that patient satisfaction is vital to your business and that the patient billing experience is a key component to that overall patient experience. RevSpring provides your patient support team with intuitive online billing tools and unique patient account visibility to facilitate better financial conversations with your patients.
Support representatives can easily search and view exact copies of delivered patient statements to better answer billing-related questions. Additionally, users are given visibility to billing history and account details — and can easily take a payment, set up recurring payments, and enroll patients in online billing.
Answer Billing Questions
Access full patient payment histories, including PDFs of every patient billing statement, so you can reference real billing information and confidently answer patient questions.
Back-office staff can use the customer service portal to access every detail of a patient’s financial history to better understand and answer patient questions.
Integrating Live Chat provides the convenience your patients want, while decreasing the time and cost of answering patient questions on the phone, allowing agents to address multiple patients simultaneously.
Run custom reports on payment activity and representative activity for set periods of time by location, service area, date, payment type, payment status, and more.
How do you want to engage with patients?
Demo our customer service portal to see how you can change patient behavior.
Secure Payments From Any Location
All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:
- PCI DSS v3.2.1
- SSAE 18, SOC2 Type II