Patients want to understand their financial obligations and increasingly request on-demand access to their healthcare and financial information. Our automated inbound calling tools allow patients to access their financial records and make payments using the power of their phone.

Our inbound IVR solution integrates with your existing AR/EHR/PM systems to give patients and caregivers 24/7/365 access to account balances and payment histories with the ability to pay healthcare bills by phone — all without the need for manual intervention by a customer service representative.

Inbound IVR for Health Systems

Our inbound IVR tools have helped health systems improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Patients who aren’t comfortable with online portals and want to make payments by phone will love this simple, automated option.

automated pay-by-phone IVR solutions for healthcare

Demo Our Inbound IVR Now

1. Call to access the IVR Demo hotline:

888-762-2170

2. Follow the prompts on the IVR recording and input the following:

Account Number: 012345678
Patient Date of Birth: 10/18/1979

3. Use one of the following payment options:

Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 10/18
Security Code: 123

Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456


1. Call to access the IVR Demo hotline:

866-870-5811

2. Follow the prompts on the IVR recording and choose one of the following Account + Accompanying Zip Codes:

Account Number: 1682954123
Zip Code: 76108

Account Number: 1682954124
Zip Code: 80134

Account Number: 1682954125
Zip Code: 80239

3. Use one of the following payment options:

Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 10/18
Security Code: 123

Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456

Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS 3.2
  • HIPAA/HITECH
  • HITRUST
  • SSAE 16, SOC 2 Type II