RevSpring gives you two advantages for interacting with patients. One, superior engagement and self-service payment tools reduce calls to your call center. And two, if patients do call, PersonaPay empowers your team. Support representatives can easily search for and view exact copies of patient statements to better answer billing-related questions. Tailored scripting also provides continuity, so you can present the same tailored options to patients that they receive everywhere they interact.
Automate routine calls and accept payments 24/7, when your call center isn’t staffed
Alleviate PCI risk with CSR tools to securely process credit card/ACH payments over the phone using text and email links or IVR access
Email statement copies securely on request
Provide scripting guidance for your staff, so conversations are tailored and consistent
PCI-certified and HIPAA compliant
Make patient financial services a seamless step in the patient financial journey.
Balance personal service and automation for the right experience at the right time
PersonaPay also allows healthcare providers’ customer services teams to easily access the exact payment options offered to patients through statement communications, digital communications and the self-service portal. It also provides current account detail and payment activities across all channels between billing cycles. Having dynamic scripting at their fingertips eliminates any guesswork for the rep in determining the right payment options and how to best guide unique financial conversations for each patient.
Reps can also leverage assisted payments, a safe and secure way for them to capture patients’ credit card and ACH payments over the phone without ever having direct access to private card and banking information. Seamlessly integrated within the PersonaPay CSR portal, reps use text, email or IVR technology to complete the transaction during the first point of contact.