Digital Doorways Explained: In 500 Words or Less

…of entry. When a patient “walks” through any digital doorway, their previous experience within the other doorways comes with them. For example, a billing statement recognizes a preservice price estimation….

Data Analytics: The Truth and Consequences

…consequences you desire, smart communications based on analytics must be a high priority. This means patient communications composed of messages that resonate—and are delivered in the most appropriate way for

Communication Strategies for Turning Healthcare Back On

…visits: Communicate new policies as part of the appointment reminder. Include information that will affect patients directly, such as contactless/computer check-in, temperature checks on arrival, waiting room occupancy and visitor…

Why Communication Design Matters

…a patient’s reaction and response after reviewing your statement. As a result of patient test-group feedback and interviews, RevSpring has found the following comments to be common responses when it…

Eight Ways to Improve Patient Payment Journeys

…of patients. Communicate with patients on their terms. A patient may want to receive bills and statements via postal mail, email, text message or a combination of communication modes. Ask…