Use member behavior to improve provider search outcomes

RevSpring’s Kryuus Analytics gives your team actionable insight into member search behavior, engagement, and network gaps, so you can make informed decisions backed by real data.

Analytics that turn member
behavior into clarity

When you can’t see how members move through search, measuring the impact of your provider search experience becomes guesswork. Analytics replaces that guesswork with behavioral insight, surfacing patterns in how members find and engage with providers and giving health plan teams the data they need to make smarter decisions about their network and member experience strategy.

See what members are searching for

See which care categories members search for, which provider types they engage with, and how often those searches lead to a meaningful action. You also get a clear view of where searches return no results, surfacing potential gaps between member demand and your network.

Measure the actions that matter

Session-level data gives your team a clear picture of how members interact with your provider search experience: what they searched for, which providers they engaged with, and what actions they took. From appointment scheduling clicks to PCP selections, every meaningful member action is captured and available.

Keep your stakeholders informed

Data is self-serve and available whenever your team needs it. Automate scheduled reports to deliver key metrics directly to you and major stakeholders on a regular cadence, so the right people always have the data they need without having to ask for it.

See how your experience compares

Explore peer group benchmarking, so your team can see how your engagement rates and member activity compare to similar health plans. Understand whether your results reflect a broader trend or an opportunity that is specific to your experience.