Personalized Payment Experience

The way patients manage their financial obligations is constantly evolving. Patients not only want to interact online, they expect it. Offering more payment options makes you flexible. Offering the right payment options will enhance each patient’s experience with your brand, improve patient satisfaction, and boost your financial results.

RevSpring’s award-winning self-service payment portal has long been the industry’s most user-friendly option, resulting in high adoption. We take the patient financial experience to the next level, leveraging a deep understanding about each patient to personalize their experience. The dashboard suggests payment resolution and user experience options based on what we know about the patient for greater clarity and convenience and better results. The new Live Chat feature provides the convenience your patients want, while decreasing the time and cost of answering patient questions on the phone, allowing agents to address multiple patients simultaneously.

Satisfy Your Patients and Your CFO

RevSpring allows patients to flexibly manage their healthcare financial obligations, and those of their family members, in one integrated, responsive portal. On average, 50 percent of payments for our clients are made electronically, with unmatched patient satisfaction ratings averaging 95 percent.

By increasing the rate of online payments made, you will see dramatic results:

  • Double the online payments (on average)
  • Savings in lockbox processing
  • Reduce print & postage costs by driving e-adoption and reducing billing cycles
  • Reduce call center volume and call times
  • Save time and reduce errors related to payment posting
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Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS v3.2.1
  • SSAE 18, SOC2 Type II

Our comprehensive merchant services include secure payment processing, point-to-point encryption, and automatic payment reconciliations.

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increase patient self-pay rates