Outbound communication channels keep the lines of patient communication open, creating a cohesive and intuitive communication and payment platform. Our outbound interactive voice response allows your health system to place millions of interactive, personalized phone calls based on your established business rules.

Our outbound IVR solution includes professional digital recording of voice talent, documentation of each call, multi-tiered branching software, and bilingual script libraries. Implement a consistent, quality outreach channel that’s faster, cheaper, and more effective than traditional mail.

Outbound IVR for Health Systems

Robust outbound IVR brings payment reminders and rapid bill payment to your patient’s fingertips. Leverage our predictive analytics and propensity-to-pay scoring to enhance outreach efficiencies and positively impact payments.

Outbound IVR automates many critical administrative functions, including:

  • Patient overdue balance and collection calls
  • Pre-registration calls
  • False self-pay calls
  • Denied claims calls
  • Appointment calls with or without co-pay estimates
  • Bad address calls
  • Home visit and durable medical equipment reminder calls
  • Outbound patient survey call campaigns
  • Clinical outcomes measures
  • Post-discharge follow-up reminders
automated patient reminders by phone, outbound IVR

Want to see outbound IVR in action?

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Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS v3.2.1
  • SSAE 18, SOC2 Type II