Keep Payments on Track

Patients expect a consistent financial experience. With the Optimize bundle, we help you engage patients based on their unique needs and preferences, and deliver a connected patient experience across all touch points — from pre-service to post-service.

The Optimize bundle improves appointment adherence, eliminates billing surprises, boosts satisfaction, and strengthens relationships with your patients through consistent and proactive engagement.

Leverage advanced gaze path analysis, heat map eye tracking, A/B testing, and patient panels to deliver tested and tailored financial communications and flexible payment options throughout each patient’s healthcare encounter. Learn more.

Allow patients to make secure credit card, debit card, and e-check payments and set up automatic payment plans online, 24/7. Patients can access our user-friendly portal from any location on any device at any time. Learn more.

Remove barriers in the healthcare payment and communication process. Our intuitive customer service portal allows your staff to work faster, smarter, and more efficiently while facilitating patient payments. Learn more.

Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping health systems improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.

Influence patient behavior with intelligent outreach. Our outbound communication solutions include automated phone, text, and email communications tailored to reach and engage your patients based on demographic analysis and predictive scoring technology. Learn more.

Keep a pulse on patient satisfaction to improve care delivery. Our patient survey solutions automatically send electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent. Learn more.

Make the payment process clear to your patients at every engagement. Our electronic billing statements use color theory, content hierarchy, and compelling graphic design to inspire desired responses from each patient based on their financial circumstances and preferences. We create a secure repository of all statement PDFs for reference by your patients and staff. Learn more.

Tailor patient payment conversations to influence behavior and inspire action leveraging predictive modeling to understand likely patient payment outcomes and tailor communications accordingly. Our custom dashboard allows you to see what’s working, track key metrics, and continue to optimize engagement workflows. We also include a one-hour session with a RevSpring data scientist quarterly to discuss how to improve overall program performance. Learn more.

Optimize your bill-pay capabilities and improve reconciliation. Our merchant payment services match payment data directly from the processor to help you reconcile your patient payment postings in a more efficient and timely manner. Learn more.

Turn data into communications and communications into cash flow for your health system. Our automated appointment reminder software is proven to reduce no shows and optimize scheduling opportunities. Learn more.

Communicate weather closures, last-minute cancellations, flu clinics, office moves, insurance exchange deadlines, community health events, and other important announcements. We provide you with the tools to schedule a broadcast call, text, and/or email from anywhere you have wireless or internet access. Learn more.

Take the surprise out of service costs. Our point-of-service cost estimation scoring, combined with propensity and financial assistance screening, delivers an optimized patient experience and drives better financial conversations. Learn more.

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Engagement-Powered Payment Workflows

Pre-service outreach engages patients and confirms appointments, while an integrated and fully automated billing solution delivers personalized print and digital communications. Each touch point is tailored, consistent, and targeted to inspire action.

Our Optimize Bundle solutions improve response times and payments by bringing clarity to your patients’ financial responsibilities.

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