Patient experience is a major component of the Triple Aim in healthcare and is something all providers need to keep a pulse on to improve care delivery and patient satisfaction.

Our engagement platform maximizes your intelligence and insights to improve patient experience and practice performance. We help you understand your patients’ positive experiences and negative feedback to give you an advantage in facilitating better outcomes, achieving higher retention rates, and proactively managing your practice’s reputation.

Automated Patient Satisfaction Surveys Pre-Service

Our patient survey solutions automatically send three- to five-minute electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent.

We collect patient feedback and store it on our HIPAA-compliant, cloud-based servers. Our advanced analytic scoring solution aggregates and segments all patient feedback data and our business intelligence delivers the maximum amount of actionable insights to your practice.

You can access your summary data through an online dashboard or in email reports, where graphs and charts allow for easy benchmarking within your practice and against nationwide CG-CAHPS data. These patient insights (including real-time provider star ratings you can embed on your website) will become your most powerful marketing tool and enable your practice to respond to your patients in real time.

Specialty-Specific Patient Surveys

With pre-built specialty-specific patient experience surveys, you will never have to write another custom survey. Our surveys are designed by industry leaders in the following specialty areas:

  • Ambulatory Surgery Center
  • Bariatric
  • Cardiology
  • Dental
  • Gastroenterology
  • Health Center
  • Neurology
  • OB/GYN
  • Orthopedic
  • Urology
patient surveys infographic

Collecting patient responses through survey creates a full cycle of patient interaction and engagement, beginning with appointment reminders. This combination of communications available via phone, text, and email provide a two-way communication strategy with your patients that encourages enagement, creates loyalty, and improves patient satisfaction.

Schedule a demo today to see our patient survey dashboard in action. 

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