Use Advanced Intelligence to Tailor Outreach to Each Patient
Patients expect a consistent financial experience. With the Optimize bundle, we help you engage patients based on their unique needs and preferences, and deliver a connected patient experience across all touch points — from pre-service to post-service.
The Optimize bundle improves appointment adherence, eliminates billing surprises, boosts satisfaction, and strengthens relationships with your patients through consistent and proactive engagement.
Contact your patients via phone, text, email, and app reminders to streamline the notification process by establishing a hierarchy of communication methods. Our reminders listen to your patients and react to their responses. Our automated appointment reminder software is proven to reduce no shows and optimize scheduling opportunities. Learn more.
Keep a pulse on patient satisfaction to improve care delivery. Our patient survey solutions automatically send electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent. Learn more.
Make the payment process clear to your patients at every engagement. Our electronic billing statements use color theory, content hierarchy, and compelling graphic design to inspire desired responses from each patient based on their financial circumstances and preferences. We create a secure repository of all statement PDFs for reference by your patients and staff. Learn more.
Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping practices improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.
Deliver a 360ᵒ Patient Engagement Experience
Tailored workflows precisely manage daily, weekly, and monthly worklists and schedules to balance planned and unplanned appointments, identify schedule and billing gaps, and integrate relevant communication to spur patient action.
Harness the power of our predictive analytics engine and at-a-glance dashboards to make real-time patient communication, billing management, and payment reconciliation a comprehensive, intuitive, and seamless flow.