Over 90 percent of internet-connected U.S. households pay bills online. Most consumers receive a mix of paper and online bills, but more than half say they’re interested in turning off paper altogether. The link between payment options, patient engagement, and patient satisfaction is trending up — largely based on the growth of better technology solutions.

Modernize the Billing Conversation with Patient-Focused Technology

Tailoring outreach channels, messages, and payment options to each patient’s preferences not only boosts payments received, but may also increase overall patient satisfaction. Over 70 percent of consumers say they are more satisfied with service delivery when they are offered multiple paths to payment, and two-thirds of consumers say receiving electronic bills increases their satisfaction with billers.

Electronic billing statements give patients the convenience and flexibility they desire and free up your practice’s resources for more critical patient care and quality service initiatives.

We make the payment process clear and simple, extending your practice’s commitment to patient satisfaction beyond the office. We match the best in graphic design, color theory, and content hierarchy with advanced demographic analysis and propensity-to-pay scoring to deliver statements that drive optimal responses, whether that’s an immediate online payment, a payment installment plan, or an application to a charity program.

Our secure and flexible online billing and payment options include Quick Pay capabilities to encourage self-service without signing up for an account and electronic signature collection, enabling patients to sign and return documents to the office in real time from any internet-connected device.

See how our e-signature tool works or contact us to request a demo of our electronic billing statements and other payment communication solutions.

automated electronic billing statements for medical practices

Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS v3.2.1
  • SSAE 18, SOC2 Type II