Modernize the Billing Conversation with Patient-Focused Technology
Tailoring outreach channels, messages, and payment options to each patient’s preferences not only boosts payments received, but may also increase overall patient satisfaction. Over 70 percent of consumers say they are more satisfied with service delivery when they are offered multiple paths to payment, and two-thirds of consumers say receiving electronic bills increases their satisfaction with billers.
Electronic billing statements give patients the convenience and flexibility they desire and free up your practice’s resources for more critical patient care and quality service initiatives.
We make the payment process clear and simple, extending your practice’s commitment to patient satisfaction beyond the office. We match the best in graphic design, color theory, and content hierarchy with advanced demographic analysis and propensity-to-pay scoring to deliver statements that drive optimal responses, whether that’s an immediate online payment, a payment installment plan, or an application to a charity program.
Our secure and flexible online billing and payment options include Quick Pay capabilities to encourage self-service without signing up for an account and electronic signature collection, enabling patients to sign and return documents to the office in real time from any internet-connected device.
Secure Payments From Any Location
All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:
- PCI DSS v3.2.1
- HITRUST CSF v7
- SSAE 18, SOC2 Type II