Use your existing AR/EHR systems in fresh ways to bring patient engagement front and center. Our interactive voice response system takes IVR full circle with specialized communications that promote engagement and on-time payments.

Inbound IVR Service for Ambulatory Practices

Give patients and caregivers the flexibility to access account information and make payments 24/7/365 with convenient, automated pay-by-phone options. Improve practice efficiency and staff productivity by implementing our easy-to-use IVR that reduces attended inbound phone calls by 15 to 30 percent.

In just two months, IVR reduced attended customer service payments from 40% to 26% for an ambulatory provider.

inbound IVR service for ambulatory practices

Demo Our Inbound IVR Now

1. Call to access the IVR Demo hotline:

888-762-2170

2. Follow the prompts on the IVR recording and input the following:

Account Number: 012345678
Patient Date of Birth: 10/18/1979

3. Use one of the following payment options:

Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 10/18
Security Code: 123

Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456


1. Call to access the IVR Demo hotline:

866-870-5811

2. Follow the prompts on the IVR recording and choose one of the following Account + Accompanying Zip Codes:

Account Number: 1682954123
Zip Code: 76108

Account Number: 1682954124
Zip Code: 80134

Account Number: 1682954125
Zip Code: 80239

3. Use one of the following payment options:

Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 10/18
Security Code: 123

Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456

Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS 3.2
  • HIPAA/HITECH
  • HITRUST
  • SSAE 16, SOC 2 Type II