Automated Patient Appointment Reminders
Automated appointment reminder software is the best way for practices to start improving patient engagement. Intelligent appointment reminders alone can help practices minimize missed appointments, provide valuable pre-appointment information, and reduce no shows to increase revenue and efficiency.
Combined with our other patient engagement tools, appointment reminders have helped ambulatory practices improve response rates by 80 percent or more.
Appointment reminders can be sent via phone calls, text messages, emails, and a mobile app and are most effective when all four channels are used together. All messages are:
- HITECH- and HIPAA-compliant to protect patient health information
- Specific to each patient’s appointment details
- Customized to show your office’s information in the Caller ID or “from” line
- Interactive to allow patients to confirm upcoming appointments, request a reschedule, click-to-call, download educational materials, access GPS directions, or arrange for transportation via Uber
- Optimized by time of day to increase response rates
- Staggered and configured based on the patient’s responses
- Tailored based on your practice’s goals and patient preferences