Influencing patient response and changing a patient’s behavior starts by engaging them in the pre-service segment of the revenue cycle. Implementing smarter engagement tactics on the front-end helps ensure more revenue on the back-end.
This 45 minute educational discussion, led by Ken Walsh, Vice President of eCommunications, and Ben Nero, Patient Engagement Consultant, covers:
- Appointment reminders via multiple communication methods that allow customer response, and reacts to those responses
- Building brand strength through email and text template customization
- Response rates results based on best practices
- Broadcast tools to communicate to your patients quickly and effectively
