News You Need to Know

Innovation in patient financial engagement is about bridging gaps and breaking down barriers. Follow RevSpring news for all the latest developments spanning everything that matters in your organization: data-driven patient journeys, personalized payment experiences, one voice from preservice to post-service, and true OmniChannel engagement.

In Patient Engagement, There’s No End to Better September 12, 2023
In 500 Words or Less: Meet Patient Needs to Inspire Desired Actions August 15, 2023
Press Releases:
 RevSpring Executive Kenneth Stoll Honored with Healthcare Financial Management Association Individual Achievement Award August 11, 2023
Press Releases:
 RevSpring Highlighted for “Largest Growth in Capabilities” in 2023 KLAS Patient Engagement Ecosystem Report July 14, 2023
Intelligence: More is better if providers are empowered to use it in smart ways July 10, 2023
Connected Innovation Delivers Better Solutions for Patients and Providers June 28, 2023
Press Releases:
 Google Pay™ Now Integrated with PersonaPay™, RevSpring’s Industry Leading Payment Solution for Healthcare Providers June 6, 2023
Empathy Builds Patient Trust and Loyalty May 16, 2023
Press Releases:
 Mark Cuban Cost Plus Drug Company Chooses RevSpring for Pharmacy Payment Solution April 20, 2023
Press Releases:
 RevSpring and Next Level Medical Now Offering Completely Connected Patient Journey, Including Payments, with Digital Engagement Platform April 19, 2023
Press Releases:
 RevSpring Launches Engage IQ™, a Patient Engagement Platform that Delivers One Coordinated Experience for Clinical, Administrative and Financial Interactions April 18, 2023
Empower Patients with Innovative Technology April 12, 2023
Harness the Power of Connection to Deliver Superior Patient Experience March 9, 2023
Press Releases:
 RevSpring Survey Reveals How Patient Experience Drives Loyalty, Trust and Financial Outcomes February 28, 2023
Personalization Builds Trust and Better Outcomes January 31, 2023
Press Releases:
 RevSpring and Azalea Health Partner to Integrate RevSpring’s PersonaPay™ and Azalea Portal Experiences to Increase Patient Convenience and Payments January 5, 2023
Press Releases:
 RevSpring Launches Care Navigation Journeys to Orchestrate Actionable Post-Care Follow-up Communications for Patients December 20, 2022
Press Releases:
 RevSpring Announces Epic Willow Payment Integration With SIGIS IIAS-Certification November 30, 2022
Press Releases:
 RevSpring Announces Conversations™ to Advance Patient Interactions and Engagement November 29, 2022
Press Releases:
 RevSpring IDSecure™ Now Available for Healthcare Organizations November 22, 2022
Press Releases:
 RevSpring Deviceless Payments Now Integrated with Epic Credit Card Framework November 15, 2022
Rethink: Vendor Solutions Must Work on Your Terms October 20, 2022
Make Engagement Effortless to Truly Delight Patients September 21, 2022
Press Releases:
 RevSpring Opens New Corporate Headquarters in Nashville September 15, 2022
Data and Dynamic Portals Help Patient Payments Deliver September 7, 2022
Increase Patient Satisfaction and Staff Efficiency with No-Paper Paperwork
The Patient Experience is Now a Consumer Experience August 18, 2022
Rethink Patient Trust: Why It’s Critical to Get Engagement Right July 20, 2022
Press Releases:
 Proven Optical Character Recognition (OCR) Technology Now Available from RevSpring for Efficient and Accurate Forms Completion June 30, 2022
Use Personalized and Proven Communication Strategies for Best Open Enrollment Results June 29, 2022
Press Releases:
 RevSpring and CarePayment Announce Integration within RevSpring’s PersonaPay™ Payment Portal June 28, 2022
Press Releases:
 RevSpring Announces New Campaign Messaging to Activate Patient Response Prior to Service June 14, 2022
Show Patients You Care by Putting Convenient Ways to Pay in Their Hands May 25, 2022
Integrations Make It Easy to Connect Your EHR With Best-of-Breed Payment Solutions May 23, 2022
Press Releases:
 RevSpring’s Scott MacKenzie Recognized as a 2022 Top 50 Healthcare Technology CEO May 17, 2022
Improve the Payer Member Experience with Actionable Survey Data in a Meaningful Timeframe May 9, 2022
Digital Doorways Explained: In 500 Words or Less March 16, 2022
Press Releases:
 RevSpring Announces Expansion of Patient Engagement and Payment Solution Integrations with Cerner
Press Releases:
 Convenient Patient Self-Scheduling Now Available from RevSpring
Press Releases:
 RevSpring Announces RevSpring Engage to Match Communications Channels with Each Individual Patient March 15, 2022
Press Releases:
 RevSpring Expands OmniBrain to Optimize Preservice Patient Engagement
Seize Opportunities for Better Patient Engagement February 28, 2022
Pay Rate: A Statistic You Can Count On February 24, 2022
Walk in your Patients’ Shoes to Improve their Experience February 16, 2022
Press Releases:
 RevSpring Announces Mark Coggin joins Company as Chief Financial Officer February 3, 2022
In 2022, Move Beyond Personalization to Precise January 26, 2022
Let Patients Have It Their Way with Flexible Payment Options December 16, 2021
Press Releases:
 T-Base Communications and RevSpring Announce Joint Partnership to Deliver Accessible Digital and Print Consumer Engagement for Healthcare and Financial Services Markets December 15, 2021
Smart Patient Engagement is Key to Minimizing Waste December 14, 2021
Keeping Pace with Orthopaedic Patients Means Embracing Today’s Technology October 29, 2021
Press Releases:
 TriHealth Leverages the Power of Epic and RevSpring Payment Capabilities Working Together October 19, 2021
Press Releases:
 RevSpring Launches Composer™, a New Tool that Brings Ease and Convenience to Document Composition September 16, 2021
Press Releases:
 RevSpring Now Offers PersonaPay Express, a Series of Innovative Healthcare Payment Solutions for Fast, Easy and Cost-Effective Payments September 9, 2021
Press Releases:
 RevSpring Announces Outbound IVR Integration with Epic Now Available in Epic App Orchard September 7, 2021
Increase Patient Health—and the Health of Your Practice—by Ensuring Patients Regularly Schedule Their Appointments August 30, 2021
Press Releases:
 RevSpring Unveils Work Queues in PersonaPay, an Industry First That Manages Task Assignments to Ensure Top Priorities Are Handled Easily and Quickly August 11, 2021
Press Releases:
 RevSpring Launches OmniBrain™, an Intelligent, OmniChannel Orchestration and Optimization Engine Designed Specifically for Patient Engagement August 10, 2021
Press Releases:
 RevSpring Launches Patient Intake Solution to Simplify, Unify and Modernize the Patient Experience Using the Device in Their Hand, from Anywhere August 9, 2021
When Orchestrating Individualized Patient Engagement Strategies, There’s No End to Better June 29, 2021
How to Use Price Transparency to Your Advantage June 21, 2021
Why You Need Pre-Service Payments for Revenue Cycle Success June 16, 2021
Personalized Information Leads to Empowered Patients May 24, 2021
Price Transparency Solution Partnerships Usher in Benefits for Patients and Providers May 20, 2021
Press Releases:
 RevSpring Introduces SafeMode™ to Maintain PCI DSS Compliance and Minimize Risk for Call Centers May 18, 2021
In Healthcare IT, the Whole is Greater than the Sum of its Parts April 21, 2021
Press Releases:
 RevSpring Expands Talksoft® Engagement Options with Two-Way Texting and More April 20, 2021
“It’s Complicated” Should No Longer Define Patient Engagement April 15, 2021
Get the Score Right when Determining Patient Financial Responsibility April 6, 2021
Deviceless Payments Eliminate Card Terminals and Much More March 25, 2021
Financial Engagement Should Make Patients Feel “They Know Me” March 9, 2021
RevSpring In The News…Revenue Cycle’s Next Act: 3 Steps to Take Now
Press Releases:
 RevSpring Reimagines Agent-Assisted Payments to Address Growing Need for PCI-Compliant, Contactless Payment at Point-Of-Service
Say Hello to Efficiency—and Goodbye to Delinquencies—when Using Credit and Debit Cards to Pay for Senior Living Expenses March 4, 2021
Press Releases:
 Exceptional engagement and payment improvements seen for healthcare organizations using PersonaPay February 24, 2021
Patient Portals with Multiple Financing Partners Make It Easy for Patients Who Truly Need Financial Help February 23, 2021
What Matters Now: Engagement Everywhere February 12, 2021
Five Minutes in Healthcare with Scott MacKenzie
Smart Tech Meets COVID Threat February 11, 2021
What You Need to Know: ‘No Surprises’ Act Distilled in 650 Words February 9, 2021
Press Releases:
 Memorial Health System Cuts Reconciliation Time by More Than Half with RevSpring’s Settlement-based Reconciliation Solution January 26, 2021
Beginning Anew January 25, 2021
Target Patients’ Financial Sweet Spots for Best Financial Return December 17, 2020
Press Releases:
 RevSpring and CareCredit Collaborate to Provide Patient Financing Option December 15, 2020
Press Releases:
 RevSpring Announces New RevSpring Predict™ Optimization Score to Present Personalized Payment Plans December 3, 2020
Press Releases:
 RevSpring and Curae™ Partner to Offer Seamless Nonrecourse Financing Option November 17, 2020
Keep it simple or kiss patient loyalty goodbye November 10, 2020
Appointment Reminder Best Practices to Reduce No Shows November 2, 2020
Ten Ways COVID-19 Will Transform the Revenue Cycle – Part Two October 27, 2020
Ten Ways COVID-19 Will Transform the Revenue Cycle October 23, 2020
Press Releases:
 RevSpring Ranked “Top Claims and Denials Management Solution” by Black Book October 20, 2020
Flexibility, Adaptation Keys to Adjusting to COVID October 14, 2020
Digital Doorways Offer Flexible, Convenient Ways for Patients to Engage October 5, 2020
70 CMS-Specified Shoppable Services Required by Price Transparency Ruling October 2, 2020
Data Analytics: The Truth and Consequences October 1, 2020
Press Releases:
 RevSpring Announces Newly Enhanced mySecureBill Now Available in Epic App Orchard September 24, 2020
Create a Patient Engagement Ecosystem with Digital Doorways September 23, 2020
Understand Analytics to Drive Results September 18, 2020
Press Releases:
 Talksoft® Appointment Reminders Now Available in the Epic App Orchard September 15, 2020
How COVID-19 Billing is Shining New Light on an Old Problem July 30, 2020
Press Releases:
 RevSpring Announces a Consumer Price Shopping Tool, True Price™ July 28, 2020
Single Source Merchant Services Provider Offers Multiple Benefits July 21, 2020
Streamlining Healthcare Reconciliation Processes July 15, 2020
Press Releases:
 RevSpring Expands Merchant Services to Offer Complete Payments Solution
You Can Have It All: Control Costs, Increase Payments AND Improve the Patient Experience July 14, 2020
Dental Groups Up Their Patient Engagements in the COVID-19 Era July 8, 2020
Press Releases:
 RevSpring Breaks New Ground with PersonaPay™ Availability in Epic’s App Orchard July 7, 2020
Eliminate Unpleasant Surprises From the Patient Payment Process June 25, 2020
With Text-to-Pay, Easy Patient Payments are at Hand June 23, 2020
Press Releases:
 Valerie Schmidt Mondelli joins RevSpring as EVP – Healthcare Chief Commercial Officer June 19, 2020
Press Releases:
 Announcing RevSpring Arrived™ Parking Lot Waiting Room Application June 18, 2020
Automated Patient Messaging: Self-Service Communication During Critical Times June 8, 2020
Prepare Your Customer Service Representatives for Success June 4, 2020
A New Payment Option for Patients in Temporary Financial Distress May 27, 2020
Strategy for Revenue Cycle Recovery May 21, 2020
Communication Strategies for Turning Healthcare Back On May 18, 2020
70% of High Propensity to Pay Patients Remain the Same Amid COVID-19. Do You Know Who They Are? May 7, 2020
Smart Statements Speak Volumes to Patients May 5, 2020
How Knowledge Drives Revenue April 28, 2020
Help Reduce Financial Uncertainty in Uncertain Times April 21, 2020
Keep Employees Safe—and PCI Compliant—at Home April 13, 2020
Communicating with Patients During a Crisis: Seven Customer Lessons April 8, 2020
13 Best Practices for Properly Disinfecting and Maintaining Your POS Payment Terminals April 2, 2020
Take advantage of your Epic investment and enhance the patient payment experience April 1, 2020
Patient feedback reveals gaps and opportunities to transform patient engagement March 31, 2020
Press Releases:
 RevSpring Releases New Patient Financial Experience Report March 24, 2020
We are here to help March 23, 2020
Overcoming Payment Challenges and Building Patient Trust March 20, 2020
Press Releases:
 RevSpring Announces eVoke Automate March 11, 2020
Press Releases:
 RevSpring Announces PersonaPay Portal March 10, 2020
Press Releases:
 RevSpring Advances Personalized Patient Payment Precision with Vu™ Predict March 5, 2020
Press Releases:
 RevSpring Acquires Loyale Healthcare March 3, 2020
Consider Emotional Motivators When Engaging Patients – Even Financially February 25, 2020
The TRACED Act: Are Patient Communications at Risk? February 13, 2020
When Should You Send a Digital or Paper Financial Communication? January 24, 2020
Serving Millennials – Food for Thought Regarding the Patient Financial Experience January 14, 2020
Provider Challenges of Breaking Out of Paper-Driven Billing Communications December 9, 2019
Press Releases:
 RevSpring Announces Digital First Solution for Patient Financial Engagement October 9, 2019
Press Releases:
 RevSpring Featured in PBS Series Hosted by Laurence Fishburne July 11, 2019
Press Releases:
 Workbook for Healthcare Decision Makers Provides RCM Strategics to Improve Patient Financial Outcomes July 2, 2019
Press Releases:
 RevSpring Rated #1 Patient Revenue Analytics Solution by Black Book June 21, 2019
Press Releases:
 RevSpring Ranked #1 in Two 2019 Healthcare Industry Reports from Black Book Research February 7, 2019
Press Releases:
 RevSpring and Apex Revenue Technologies Complete Strategic Combination October 11, 2018
Press Releases:
 RevSpring and Apex Announce Strategic Combination September 11, 2018
Press Releases:
 RevSpring’s April Wilson to Speak at SAS Analytics Experience Conference September 7, 2018
Press Releases:
 RevSpring’s Marty Callahan Publishes Book for Revenue Cycle Executives in the Healthcare Market June 20, 2018

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