Give patients a digital-first way to pay that feels clear, secure, and personal. PersonaPay increases self-service, accelerates payments, and reduces call center demand—so teams spend less time chasing balances.
Personalizing the payment experience so more patients follow through on their own drives faster collections, stronger digital adoption, and less manual work for provider teams – all while keeping the experience compliant and consistent across touchpoints.
PersonaPay wins Best in KLAS® for second consecutive year, with top marks in culture, loyalty, operations, product, relationship, and value.
*Individual results may vary based on organization size, patient population, current workflows, channel mix, and the scope of solutions implemented.
payments via self-service
increase in eBill adoption
savings on print and mail
faster payment on average
PersonaPay combines convenience and guidance in one payment experience to help more patients complete payment through self-service. The impact shows up across speed, digital adoption, and staff workload, while delivering the modern payment experience that supports stronger financial outcomes.
— Omnichannel Manager, 2025 Customer Survey
SeatMate brings AI-guided support into payment workflows, helping staff take the right action in the moment. It surfaces the best options for each patient, improving speed, consistency, and financial outcomes.
Patients who can complete payment digitally without calling in prefer it that way, and the numbers reflect it. 65% of payments are completed through self-service, reducing call center burden and freeing staff for higher-value support. Organizations switching to a more personalized portal experience have seen self-service rates climb from 13% to 25% after switching to PersonaPay, demonstrating the impact that a better payment experience has on patient behavior.
Shifting payment engagement to digital channels is easier for patients and more efficient for providers. Customers report a 2.5× increase in eBill adoption, supporting faster digital engagement across the patient population. Print and mail cost savings of 15-30% follow naturally, reducing avoidable spend while improving the payment experience for patients who prefer digital options.
PersonaPay makes payment easier to understand and easier to complete, driving measurable improvements in payment rates. Reported outcomes include a 1.55% average lift in payment rate, translating to an estimated $250K-$2.3M in additional revenue per health system (results vary by size, baseline performance, and scope).
average lift in payment rate
additional revenue per health system
(results vary)
Explore how PersonaPay can increase self-service, speed up payments, and reduce call center burden.