Ratings and reviews help people evaluate almost every significant purchase and decision in their lives, and healthcare is no exception. Bringing verified patient feedback into the provider search experience gives members the real-world perspectives they expect, helping them evaluate options more confidently.
The moment a member selects a provider is one of the most consequential in their health plan experience, yet most directory tools leave them with far too little information to make that decision confidently. Trusted patient feedback added to provider search gives members the insight they need to make better-informed choices and feel certain about the care they choose.
of reviewers give an overall provider or facility rating between 3-5 stars
of all reviews recommended a provider or facility to others
of consumers trust online reviews as much as personal recommendations
Basic provider details answer the “who” and “where.” Relevant patient feedback answers the “why,” making provider choices feel more informed, more connected, and easier to act on for members looking beyond directory listings to make their care decisions.
Ratings and reviews that reflect real care experiences—including factors like quality of care, communication, and wait times—give members the perspective they need to go beyond basic provider details and make more informed choices about which provider is right for their specific needs.
Reviews integrated directly into the provider search experience or available through an API give health plans the flexibility to offer a more complete, consumer-friendly experience that keeps members engaged and better informed at the point of decision without disrupting existing digital infrastructure.
Claims-verified or self-attested reviews give members more relevant, trustworthy perspectives on real care experiences.
Real-world patient insights that support provider comparison give members the added context they need to make better-informed care choices.
Ratings and review details added to provider search profiles make the experience feel more complete, more useful, and better aligned with the consumer-grade expectations members bring to every digital interaction.
A more interactive experience that enables members to read and share feedback after care deepens engagement, builds community trust, and creates a more dynamic provider search experience over time.
Review feedback that helps in-network providers better understand member experience and care needs creates a more collaborative relationship between plans, providers, and the members they both serve.
Reviews available within the Search experience or via API give health plans the flexibility to add patient feedback in a way that fits their existing digital navigation strategy without disrupting current infrastructure.
See how Reviews can help your plan create a more trusted, confidence-building care search experience.