Superior engagement and telephone self-service tools can reduce your inbound calls while allowing consumers to make convenient payments and manage their finances in one simple step. RevSpring’s IVR Advantage™ system function as an effortless extension to your call center, automating payments and delivering an optimized call flow to maximize call completions and reduce call center costs.
Give consumers 24/7 access to account balance and payment history
Automate payments and other routine call types
Compliant with the industry’s top security certifications
Provide ultimate customer service at a reduced cost
Opt to speak with an agent
Select English or Spanish scripts
Boost gross revenue by 10% by making IVR part of your OmniChannel solution.
An outbound automated calling tool you can use to contact, communicate with, and collect payments in an efficient and cost-effective way.
With inbound IVR, consumers can make convenient self-service payments and manage their finances with one simple automated phone call–or if they prefer, with an agent-assisted call.
To experience an IVR Advantage demo, click below.