With inbound IVR, consumers can make convenient self-service payments and manage their finances with one simple automated phone call. Give your consumers the ability to make payments 24/7/365 and access their account balances or payment histories without manual intervention by a customer service representative.

These IVR functions help you deliver a premium consumer experience:

  • Hear account balances and payment histories
  • Opt to speak with an agent
  • Select English or Spanish scripts
  • Authenticate using DOB or other shared secret
banking pay-by-phone solutions IVR

Boost Security and Compliance With Agent-Assisted IVR

With agent-assisted IVR, representatives never hear sensitive payment information; they transfer callers to the automated IVR system for credit card information intake and processing. The agent can move on to the next caller for a productivity boost or stay on the phone in the event the caller needs help. In addition to increasing security, IVR enables your organization to remove the call center from the scope of your PCI DSS audit.

Demo Our Inbound IVR Now

1. Call to access the IVR Demo hotline:

888-762-2170

2. Follow the prompts on the IVR recording and input the following:

Account Number: 012345678
Patient Date of Birth: 10/18/1979

3. Use one of the following payment options:

Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 10/18
Security Code: 123

Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456


1. Call to access the IVR Demo hotline:

866-870-5811

2. Follow the prompts on the IVR recording and choose one of the following Account + Accompanying Zip Codes:

Account Number: 1682954123
Zip Code: 76108

Account Number: 1682954124
Zip Code: 80134

Account Number: 1682954125
Zip Code: 80239

3. Use one of the following payment options:

Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 10/18
Security Code: 123

Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456

Secure Payments From Any Location

All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:

  • PCI DSS v3.2.1
  • FISMA
  • SSAE 18, SOC2 Type II
  • Reg E