January 4, 2026

Why One Trusted Partner Matters: How West Wilson Utility District Found Stability

When it comes to billing and customer communications, utilities can’t afford uncertainty. Multiple vendors, unreliable partners, or abrupt service disruptions put revenue and trust at risk. West Wilson Utility District discovered this firsthand when their long-time provider suddenly shut down. Their recovery story demonstrates the value of working with a single, proven, and reliable partner.

The Challenge

With PMSI’s sudden closure, West Wilson was left unable to bill 33,000+ water customers. An interim provider created further problems: generic bills confused customers, eBilling disappeared, staff were buried under calls, and penalties had to be waived—costing the district thousands.

The Turning Point

Partnering with RevSpring offered more than a fix; it offered stability. With a structured onboarding process, clear communication, and rapid deployment, West Wilson regained control. Customers quickly saw eBilling restored, bills delivered on time, and staff supported by a partner who was proactive and reliable.

I absolutely recommend RevSpring. The initial steps and communication made the transition seamless. I just wish we had called you [RevSpring] in the beginning—it would have saved us from a nightmare.” — Lori Ussery, Office Manager

The RevSpring Difference

What set RevSpring apart was being the single, trusted partner for every communication need:

Dependable onboarding to reduce disruption
eBilling and digital-first tools to improve customer experience
End-to-End Portal for real-time visibility, approvals, and reporting
Consistent reliability in every billing cycle The Results
Bills delivered on time every cycle
Call volumes reduced by ~30% (early results)
Penalties once again applied, protecting revenue
Staff freed from repetitive call handling to focus on higher-value work

Conclusion

West Wilson’s experience proves a vital point: utilities don’t need multiple vendors—they need one trusted, reliable partner. RevSpring delivers peace of mind by ensuring accuracy, timeliness, and transparency across every communication.

Read the full case study: West Wilson Utility District Case Study