February 19, 2026

When Winter Storm Fern Hit, RevSpring’s Print Operations Didn’t Miss a Beat

In January 2026, Winter Storm Fern created a real world test of print and mail business continuity when two of RevSpring’s three production facilities were disrupted.

When Severe Weather Tests Business Continuity, Operational Design Matters

In January 2026, Winter Storm Fern disrupted operations across multiple states, including Tennessee and Pennsylvania, home to two of RevSpring’s three print facilities.

For approximately 72 hours, RevSpring lost access to both sites at the same time, creating a rare, high stakes test of business continuity. But our clients and their customers never felt the impact.

The Challenge: Continuity at Scale

Print communications cannot pause due to severe weather. Billing statements, delinquency notices, regulatory letters, and time sensitive customer communications must continue without interruption.

During the three day disruption window, RevSpring remained committed to producing more than 11 million mail pieces without delay or degradation in service. That meant protecting SLAs, maintaining compliance requirements, and ensuring no operational strain was placed on our clients or their customers.

“We didn’t want customers to experience any of the issues or operational challenges that RevSpring was facing due to the storm.”
— Eric Hollingsworth, VP of Operations

The Strategy: Built In Redundancy and Real Time Agility

RevSpring’s Business Continuity Plan was activated days before the storm arrived. Because we operate three strategically located, company owned print facilities in Phoenix, AZ; Nashville, TN; and Oaks, PA, we have built in geographic redundancy.

When two facilities were impacted, production was rapidly load balanced to Phoenix. This was possible because:

Technology enabled agility
Unlike rigid print infrastructures common in the market, RevSpring can reroute print jobs across facilities in real time, preserving production schedules and delivery timelines.

Integrated platform systems
Our Factory Systems team works in close alignment with operations to keep workflows synchronized across teams, technologies, and production sites.

Proactive operational preparedness
Our business continuity strategy is designed and tested in advance, not created in reaction to disruption.

The Result: Zero Client Impact

Despite losing access to two thirds of production capacity for three days:

• More than 11 million mail pieces were produced during the event window

• 98 percent SLA attainment was achieved during the storm

• Zero impact to client continuity

That is not just resilience. It is operational design working exactly as intended.

Why Operational Resilience Is Critical for Customer Communications

For financial institutions, utilities, municipalities, collections agencies, credit unions, and other consumer facing organizations, print communications are mission critical. Statements drive payments. Regulatory notices protect compliance. Time sensitive outreach impacts revenue recovery and customer relationships.

Downtime is not just inconvenient. It can affect cash flow, compliance exposure, and customer trust.

Winter Storm Fern reinforced an important truth. Redundancy without agility is not enough. Agility without integration is not enough. You need both.

RevSpring’s approach to print and mail business continuity ensures customer communications continue without interruption, even when severe disruptions occur.