Talksoft Appointment Reminders

Talksoft Appointment Reminders by RevSpring engage patients through automated and precise communications tailored to each stage of their encounter. Message types include:

• Intelligent phone, text, and email appointment reminders that listen to your patient and react to their response
• Same-day (just-in-time) text reminders
• No-show alerts to encourage rescheduling
• Post-appointment messaging such as one question surveys or educational links

Outreach (DM) Messaging

Communicate with customers or patients that have specific needs. Set up automated messaging routines for different types of scenarios. Outreach adapts to your unique messaging needs and is tied to disease state (DM module) in MEDENT.

Inbound IVR

Inbound IVR provides patients with a 24/7 automated phone application used for pay-by-phone payments and automate other actions without engaging valuable staff time.

Outbound IVR

Outbound IVR calls patients to encourage an action is taken. Once on the line, voice prompts lead the patient through the process of acting, such as paying their bill.

Lab Notifications

Automatically communicate laboratory results to patients to reduce the volume of phone calls from patients asking about lab results and free up valuable staff time. Integration with MEDENT allows messages to be divided into specific categories, like “Results are okay,” or “‘Please call the office,” with customized scripting available.

Broadcast Messaging

Our broadcast messaging solution makes it easy for your practice to send communications to your entire patient population or a specific segment when there are:

• Office closures
• Adjusted office hours
• Important announcements
• Season clinics
• Bad weather/emergencies

With integration to our appointment reminder solution, you can pull contact lists directly from the schedule we already have.

True Estimate™

Prepare patients with an understanding of the cost of their service in advance and connect them with the right resources to meet their financial obligations from the start.

• Estimate tracking from start to finish, continually improving accuracy
• Integration and automation with your existing systems and registrar workflow
• Copay amounts included in appointment reminders with an opportunity to pay from the reminder

True Price™

True Price equips healthcare organizations with a consumer-facing healthcare price shopping tool that supercedes the HHS price transparency ruling.

• Anonymous price-shopping with no login required or personal data captured
• Automated grouping of common services “procedure bundles”
• Easily embedded in an organization’s existing marketing website

RevSpring Arrived™

Arrived connects patients and front-office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.

• Check-in-anywhere convenience for providers and their patients, along with safer in-person interactions for everyone
• Staff can digitally manage the queue of patients from a specially designed dashboard
• Quick and flexible implementation to reduce physical contact

eVoke Digital First

Deliver the digital experience patients want and build the relationships that providers need to optimize effectiveness.

• Email, text or both can be optimized to the result
• Transform engagement for statements, reminders, notices and more
• Print only if action isn’t taken

Printed Communications

Enhance the patient experience with easy-to-understand financial communications that incorporate your branding and personalized messaging. Configurable statement designs allow for billing flexibility between family billing, visit level and guarantor, and flexible payment options.

• Clearly communicate patient balance and payment options
• Quick implementation – usually within two weeks
• Address and insertion services

eStatements

Electronically deliver an exact replica of your printed statements. eStatement enrollment is clearly promoted during the sign-up process, allowing more patients to set their preferred delivery method.

• All communications are sent through a secure PCI certified server
• Patients can pay online using credit card, debit card or check with one simple click from their billing statement
• Reduces costs by decreasing paper communications

Survey+

With pre-built specialty-specific patient experience surveys, you will never have to write another custom survey. Our surveys are designed by industry leaders in the specialty areas.

Collecting patient responses through survey creates a full cycle of patient interaction and engagement, beginning with appointment reminders. This combination of communications available via phone, text, and email provide a two-way communication strategy with your patients that encourages engagement, creates loyalty, and improves patient satisfaction.

PersonaPay™ Patient Portal

Personalize the payment experience for every patient, ensuring consistency at every touchpoint, through every communication channel.

• Eliminate logins and passwords
• Tailor patient payment options ranging from payment in full, flexible payment plans, patient financing, and financial assistance
• ADA and HIPAA compliant and PCI-certified

PersonaPay™ for CSRs

Easily access the exact payment options offered to patients through statement communications, digital communications and the self-service portal with PersonaPay.

• CSR assisted payments via text, IVR or email for better PCI compliance and peace of mind
• Drive consistent and accurate customer service through CSR scripting
• Delivers encrypted email or text links directly to the patient’s own payment page in PersonaPay

PersonaPay™ Text-to-Pay

Reach patients on mobile devices they already check multiple times a day and drive more payments online.

• Provides balance reminders and a quick way to securely store future card/ACH information
• Sends outbound texts with a one-step payment response
• Processes secure payments in minutes

RevSpring Merchant Services

Strengthen your cash flow and minimize collection risk.

• Secure and compliant payments
• Funds deposited 24-48 hours
• Reduce your PCI compliance scope